IT Support Administrator

3 weeks ago

Plano, United States Advantage Technical Full time

IT Support Administrator

Location: Plano , Texas

Payrate: $35.00 per hour

3 month role


Description


The IT Support Administrator role is to provide a point of contact for users to receive support within the organization’s manufacturing operations. This includes troubleshooting, installing, diagnosing, repairing, maintaining, and upgrading systems in a 24/7 fast-paced, dynamic internet/e-commerce production environment.

The ideal candidate must take ownership of their area and have a clear customer focus, exceptional communication and people skills, and solid technical abilities. The candidate must be able to work effectively within a team of 3-4 engineers and work independently under minimal supervision. The candidate must be able to explain technical concepts to non-technical persons, have strong analytical, written, oral and presentations skills, and be a self-starter with a collaborative spirit.

Primary Responsibilities:

  • Focal point for communication and escalation amongst supervisors, technicians, engineering, and production operations
  • The role provides implementation and support for production hardware and software systems
  • Configuration and troubleshooting of complex hardware, custom built applications, configuration management and general automation
  • The role requires occasional racking of servers and cable management
  • Support 3rd party applications
  • Provide configuration and troubleshooting for workstations and peripherals


Requirements:


  • 2-4 years administrating in a Windows operating system environment
  • Must be results driven and works well in a team-oriented, collaborative environment. Strong customer service orientation
  • Solid working knowledge of network connectivity between host and client
  • Server and desktop hardware configuration and build experience
  • Excellent documentation skills and ability to communicate effectively with technical and non-technical audiences
  • Highly motivated to solve problems; proven troubleshooting skills and ability to analyze problems by type and severity
  • Understand complex relationships between components of production systems
  • Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals


Desirable:

  • Linux, Cygwin, Apache/Tomcat

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