Customer Experience Lead

2 weeks ago

Denver, United States SimpleSUB Water Full time

Job Title: Customer Experience Lead

Location: Denver, CO

Company: SimpleSUB Water

Type: Full-time, salary ($45k - $65k based on experience)



About Us

At SimpleSUB Water, we're on a mission to redefine water management through innovation, transparency, and conservation. Our journey began with the vision of creating solutions that help our customers save water, money, and time.

Joining SimpleSUB means becoming part of a team dedicated to making a real impact. As a small business, we value individuals who thrive on collaboration, take ownership, and bring creative ideas to the table. If you're excited about being part of a fast-growing company where you can grow and shape your role, we'd love to meet you.



The Role

As our Customer Experience Lead, you will be the cornerstone of our customer success strategy. In this role, you'll ensure every customer interaction reflects our commitment to excellence and conservation. Your work will directly impact customer satisfaction, operational efficiency, and company growth.

This is a unique opportunity to step into a pivotal position where you’ll collaborate closely with our Head of Operations and take ownership of projects that improve the customer journey, optimize processes, and contribute to our mission of sustainability.



Key Responsibilities

  • Be the first point of contact for all customer inquiries via phone, email, and chat, ensuring timely and effective resolution.
  • Facilitate onboarding for new customers, providing training and guidance for seamless adoption of our solutions.
  • Collaborate with internal teams to troubleshoot and resolve customer issues, maintaining a customer-centric focus.
  • Create and maintain clear, accessible support documentation and resources.
  • Monitor and analyze customer feedback to identify trends, suggest improvements, and advocate for the customer in internal discussions.
  • Proactively refine the customer service process to enhance efficiency and satisfaction.
  • Maintain accurate records of interactions and metrics, ensuring data integrity in our CRM system.
  • Take on cross-functional projects and adapt to new challenges in a fast-paced, entrepreneurial environment.



Qualifications

  • High school diploma required; Associate's or Bachelor's degree preferred.
  • 0-5 years of experience in customer service, operations, or a related field.
  • Strong written and verbal communication skills, with the ability to handle customer interactions with positivity and professionalism.
  • Proactive problem-solving skills with a focus on achieving customer satisfaction.
  • Highly organized with attention to detail and the ability to juggle multiple tasks effectively.
  • Technical proficiency with tools like G-Suite, Microsoft Office, and CRM systems; experience with customer service software is a plus.
  • A self-starter mindset with a passion for making processes more efficient and customers happier.
  • Enthusiasm for working in a startup environment, embracing growth, adaptability, and innovation.



What We Offer

  • Competitive Salary: $45k - $65k based on experience
  • Comprehensive Benefits: Health, dental, vision, 401(k)
  • Work-Life Balance: Flexible hybrid work environment with 3 day/week in the office and a minimum of 3 weeks off per year
  • Collaborative Workspace: Creative office space in Denver's RiNo district
  • Professional Development: Training and growth opportunities within a fast-paced, mission-driven company
  • Inclusive Culture: A team that values diversity, innovation, and teamwork



Why Join SimpleSUB?

At SimpleSUB Water, we don’t just hire employees; we foster a team that shares our passion for creating a better future. If you’re a go-getter who thrives on challenges, enjoys collaborating, and wants to grow with a company committed to sustainability, we’d love to hear from you.



How to Apply

Submit your resume and a brief cover letter explaining why you're excited about this opportunity. Applications will be reviewed on a rolling basis.



Let’s shape the future of water management—together.


  • Customer Experience Team Lead

    2 weeks ago

    Denver, Colorado, United States MicroStar Logistics Full time

    Company Overview:\At MicroStar Logistics, we're built on a simple yet powerful idea: sharing is better. By providing a comprehensive shared-keg solution, we eliminate the inefficient and costly method of traditional keg ownership, tracking, and retrieval by breweries.\\We manage a pool of over 6 million shareable kegs and handle the logistical needs for our...

  • Department Lead

    4 weeks ago

    Denver, Colorado, United States King Soopers Full time

    **Job Title:** Department Lead - Customer Experience Specialist**Location:** King Soopers StoresWe are seeking an experienced and results-driven Department Lead to join our team. As a key member of our Front-end department, you will be responsible for delivering exceptional customer experiences through outstanding service, creating a safe and clean...

  • SimpleSUB Water | Customer Experience Lead

    2 weeks ago

    denver, United States SimpleSUB Water Full time

    Job Title: Customer Experience LeadLocation: Denver, CO Company: SimpleSUB Water Type: Full-time, salary ($45k - $65k based on experience)About UsAt SimpleSUB Water, we're on a mission to redefine water management through innovation, transparency, and conservation. Our journey began with the vision of creating solutions that help our customers save water,...

  • Customer Experience Strategist

    4 weeks ago

    Denver, Colorado, United States SquareTrade Full time

    Job OverviewSquareTrade is revolutionizing the customer experience in a $30 billion industry. We partner with top retailers and carriers, consistently winning awards, and have received tens of thousands of 5-star reviews.We are looking for a highly analytical individual to join our Business Operations team as a Program Manager, Customer Insights to lead our...

  • Customer Experience Manager

    6 days ago

    Denver, North Carolina, United States Dan Nied - State Farm Agent Full time

    Job ResponsibilitiesEducate customers about insurance options using a customer-focused review process.Work with the agent to establish and meet marketing goals.Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.In this role, you will receive valuable experience, growth potential, and opportunities for...

  • Customer Experience Associate

    3 weeks ago

    Denver, Colorado, United States Crate&Barrel Full time

    Career Opportunity: Customer Experience Associate at Crate and BarrelCrate and Barrel is a leading retailer of modern furniture and decor, and we are seeking a Customer Experience Associate to join our team in downtown Chicago. As a Customer Experience Associate, you will be responsible for providing exceptional customer service, maintaining a welcoming...

  • Customer Experience Specialist

    4 days ago

    Denver, Colorado, United States Planet Fitness Full time

    We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Specialist. As a Customer Experience Specialist, you will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.About UsPlanet Fitness is a...

  • Customer Experience Specialist

    4 days ago

    Denver, Colorado, United States Robinhood Full time

    Join a Leading Fintech CompanyRaise the bar for customer service with Robinhood, a pioneering fintech company dedicated to democratizing finance. We're on a mission to provide seamless financial experiences for all.About the RoleAs an Advanced Services Representative, you'll be at the forefront of providing exceptional support to our customers. Your primary...

  • Customer Experience Specialist

    3 days ago

    Denver, Colorado, United States Cielo Projects Full time

    Customer Experience SpecialistCielo Projects is a leading provider of airport dining services, committed to delivering exceptional customer experiences. We are seeking a Customer Experience Specialist to join our team. In this role, you will be responsible for ensuring that every guest has an unforgettable experience at our restaurant. This includes clearing...

  • Customer Experience Representative

    2 weeks ago

    Denver, Colorado, United States Dennis Sullivan - State Farm Agent Full time

    Company OverviewWe are Dennis Sullivan - State Farm Agent, a reputable agency dedicated to providing exceptional customer experiences. Our agents are committed to promoting State Farm's premier insurance and financial service products, offering you the chance to become an integral part of a trusted brand.Job DescriptionIn this role, you will be responsible...

  • Product Support Team Lead

    3 days ago

    Denver, Colorado, United States Cubby Beds Full time

    We are seeking an exceptional Product Support Team Lead to join our team at Cubby Beds. This is a unique opportunity to make a lasting impact on the lives of families with special needs.As a key member of our support team, you will be responsible for ensuring the highest level of satisfaction for our customers and partners. Your leadership skills, combined...

  • Customer Experience Specialist

    3 weeks ago

    Denver, United States Miller International Inc. Full time

    Miller International Inc., a leading apparel designer and distributor of Cinch and Cruel, is searching for a skilled Customer Service Representative I to join our team in North Denver, Colorado. This exciting opportunity offers a chance to work in a fun, casual, laid-back atmosphere and provides a competitive salary range of $18.27 - $19.50 per hour.About...

  • Customer Experience Representative

    4 weeks ago

    Denver, Colorado, United States Bridgestone Americas Full time

    Job Description\\As an Automotive Service Professional at Bridgestone Americas, you will play a vital role in serving customers and providing them with exceptional experiences. Your primary responsibilities will include interacting with customers, assessing their needs, recommending products and services, performing entry-level vehicle services, and ensuring...

  • Customer Experience Manager

    3 weeks ago

    Denver, Colorado, United States Silver Stem Fine Cannabis Full time

    Job Summary: Silver Stem Fine Cannabis is seeking a highly skilled Customer Experience Manager - Cannabis to lead our sales floor and create exceptional customer experiences. As a key member of our team, you will be responsible for training and guiding staff members on product knowledge, customer service, and store operations. You will also ensure that all...

  • Customer Experience Specialist

    3 weeks ago

    Denver, Colorado, United States Smashburger Full time

    Company OverviewSmashburger is a leading fast-food chain committed to serving high-quality burgers and excellent customer service. We're seeking a talented individual to join our team as a Guest Service Expert.

  • Customer Experience Specialist

    3 days ago

    Denver, Colorado, United States Victoria's Secret Full time

    About the JobAs a Sales Associate at Victoria's Secret, you will be responsible for driving sales and providing exceptional customer service while engaging customers and exhibiting an elevated level of product knowledge and expertise.Key Responsibilities:Drive store sales and growth by personally selling to customersProactively engage with customers, read...

  • Customer Experience Coordinator

    3 days ago

    Denver, Colorado, United States Anthropologie Full time

    What You Will Do">You will contribute to the customer experience by supporting omni service processes, ensuring seamless order fulfillment and maintaining high fill rates. Your goal will be to pick, pack, and ship online customer orders, fulfill in-store and curbside pickup orders, and transfer product back to the warehouse.">Responsibilities">Communicate...

  • Customer Experience Advocate

    3 weeks ago

    Denver, United States monday.com Full time $48,000 - $62,000

    DescriptionWe are looking for a Customer Experience Advocate to join our expanding team. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the...

  • Customer Experience Advocate

    3 weeks ago

    Denver, United States monday.com Full time $48,000 - $62,000

    DescriptionWe are looking for a Customer Experience Advocate to join our expanding team. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the...

  • Experience Senior Living | Marketing Manager

    3 days ago

    denver, United States Experience Senior Living Full time

    ESL Marketing ManagerOverview We are seeking a dynamic and experienced Marketing Manager to join our team and drive brand growth and consistency across our senior living communities. This role offers the opportunity to influence brand strategy, oversee marketing effectiveness, and shape our presence in both existing and new markets. The ideal candidate will...