Customer Experience Specialist
3 weeks ago
Miller International Inc., a leading apparel designer and distributor of Cinch and Cruel, is searching for a skilled Customer Service Representative I to join our team in North Denver, Colorado. This exciting opportunity offers a chance to work in a fun, casual, laid-back atmosphere and provides a competitive salary range of $18.27 - $19.50 per hour.
About the CompanyMiller International Inc. is a successful privately owned company with over 100 years of history, providing unsurpassed quality products to our customers. Our core values emphasize treating each other with respect and working together as a team that feels like a family.
Job DescriptionThe Customer Service Representative I plays a fundamental role as a company liaison with our customers and account managers. The ideal candidate must be professional, friendly, detail-oriented, patient, empathetic, and able to express ideas and thoughts verbally and in written form.
Key Responsibilities- Build sustainable relationships and trust with customers, account managers, and team members through open and interactive communication and 5-star customer service.
- Maintain a positive work atmosphere by acting and communicating professionally, enabling one to get along with customers, clients, co-workers, and management.
- Support assigned low-volume account managers through familiarity with processes and sales reports available in the order management system.
- Maintain current knowledge of department standards, systems, and processes.
- Communicate with customers via phone and email to answer questions regarding order status, shipping, and product information.
- 1-2 years experience in customer service support or equivalent combinations of education and experience.
- Ability to read and interpret documents such as processes and operating instructions and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
We offer a comprehensive benefits package including medical, dental, vision, supplemental health benefits, flexible spending/health savings accounts, basic life & AD&D insurance, supplemental life insurance, employee assistance program, tuition reimbursement, student debt program, income protection programs for short & long term disability, and a 401(K) retirement savings program with a company match.
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