Customer Experience Team Lead

20 hours ago


Denver, Colorado, United States MicroStar Logistics Full time

Company Overview:

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At MicroStar Logistics, we're built on a simple yet powerful idea: sharing is better. By providing a comprehensive shared-keg solution, we eliminate the inefficient and costly method of traditional keg ownership, tracking, and retrieval by breweries.

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We manage a pool of over 6 million shareable kegs and handle the logistical needs for our brewery customers. By sharing kegs rather than owning them, our customers reduce the distance empty kegs travel, lowering our collective carbon footprint by over 10 million kg of CO2e.

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This cost-effective outsourced solution also enables our customers to preserve capital, improve quality, and focus on core competencies such as production and marketing. Our CUSTOMER FIRST philosophy has allowed us to develop long-term, exclusive partnerships with many of the world's best brewers, including approximately half of the 50 largest breweries in the U.S.

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MicroStar's 30-year track record of growth is set to continue for the next 30 years through growth in our core business as well as continued geographic and service diversification. Through our acquisition of Kegstar, a leading keg solutions provider in markets including the UK, Europe, and Australia, we're positioned for transformative growth globally. Additionally, our network of 1,500+ beer distributors provides a platform for products and services beyond kegs, further expanding our growth potential, beginning with the launch of reusable pallet management in 2023.

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The Customer Experience Specialist Role:\
Duties and Responsibilities:\
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  • Oversee and manage the preparation and issuance of accurate and timely invoices to customers, ensuring compliance with company policies and contractual agreements.\
  • Identify and implement process improvements to enhance the efficiency and accuracy of the billing process. Develop and maintain standard operating procedures for billing activities.\
  • Generate and analyze billing reports on customer ordering and reporting, tracking key metrics to identify trends and provide insights to management.\
  • Ensure the organization's critical data, such as customer information and financial data, are accurate, consistent, and accessible, making corrections as needed.\
  • Work closely with other departments, including sales, logistics, and finance, to ensure accurate billing and resolve any issues that may arise.\
  • Develop a deep understanding of a customer's business needs and objectives, providing the highest level of customer service and solutions to any relative issues.\
  • Reconcile complex accounts and inventory, identifying inconsistencies.\
  • Responsible for processing billing month-end close.\
  • Conduct customer training sessions (WebEx/Microsoft Teams).\


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