Product Support Team Lead

5 days ago


Denver, Colorado, United States Cubby Beds Full time

We are seeking an exceptional Product Support Team Lead to join our team at Cubby Beds. This is a unique opportunity to make a lasting impact on the lives of families with special needs.

As a key member of our support team, you will be responsible for ensuring the highest level of satisfaction for our customers and partners. Your leadership skills, combined with your passion for customer-centric approach, will enable you to motivate and coach your team to deliver outstanding results.

This role involves managing a team of Support Associates, providing timely feedback, and escalating complex issues to provide solutions. You will also work closely with other departments to ensure seamless communication and efficient issue resolution.

To succeed in this position, you will need to possess strong leadership skills, excellent verbal and written communication skills, and a deep understanding of customer service principles.

In return for your hard work and dedication, you can expect a competitive salary range of $65,000 - $80,000 per year, depending on experience. Additionally, you will have access to stock options, health insurance, unlimited PTO, and a generous 401(k) matching program.

The ideal candidate will be a self-motivated, proactive individual who thrives in a fast-paced environment. If you have a proven track record of success in customer-facing roles and are passionate about making a difference in people's lives, we encourage you to apply.



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