SimpleSUB Water | Customer Experience Lead

4 weeks ago

denver, United States SimpleSUB Water Full time

Job Title: Customer Experience Lead

Location: Denver, CO

Company: SimpleSUB Water

Type: Full-time, salary ($45k - $65k based on experience)



About Us

At SimpleSUB Water, we're on a mission to redefine water management through innovation, transparency, and conservation. Our journey began with the vision of creating solutions that help our customers save water, money, and time.

Joining SimpleSUB means becoming part of a team dedicated to making a real impact. As a small business, we value individuals who thrive on collaboration, take ownership, and bring creative ideas to the table. If you're excited about being part of a fast-growing company where you can grow and shape your role, we'd love to meet you.



The Role

As our Customer Experience Lead, you will be the cornerstone of our customer success strategy. In this role, you'll ensure every customer interaction reflects our commitment to excellence and conservation. Your work will directly impact customer satisfaction, operational efficiency, and company growth.

This is a unique opportunity to step into a pivotal position where you’ll collaborate closely with our Head of Operations and take ownership of projects that improve the customer journey, optimize processes, and contribute to our mission of sustainability.



Key Responsibilities

  • Be the first point of contact for all customer inquiries via phone, email, and chat, ensuring timely and effective resolution.
  • Facilitate onboarding for new customers, providing training and guidance for seamless adoption of our solutions.
  • Collaborate with internal teams to troubleshoot and resolve customer issues, maintaining a customer-centric focus.
  • Create and maintain clear, accessible support documentation and resources.
  • Monitor and analyze customer feedback to identify trends, suggest improvements, and advocate for the customer in internal discussions.
  • Proactively refine the customer service process to enhance efficiency and satisfaction.
  • Maintain accurate records of interactions and metrics, ensuring data integrity in our CRM system.
  • Take on cross-functional projects and adapt to new challenges in a fast-paced, entrepreneurial environment.



Qualifications

  • High school diploma required; Associate's or Bachelor's degree preferred.
  • 0-5 years of experience in customer service, operations, or a related field.
  • Strong written and verbal communication skills, with the ability to handle customer interactions with positivity and professionalism.
  • Proactive problem-solving skills with a focus on achieving customer satisfaction.
  • Highly organized with attention to detail and the ability to juggle multiple tasks effectively.
  • Technical proficiency with tools like G-Suite, Microsoft Office, and CRM systems; experience with customer service software is a plus.
  • A self-starter mindset with a passion for making processes more efficient and customers happier.
  • Enthusiasm for working in a startup environment, embracing growth, adaptability, and innovation.



What We Offer

  • Competitive Salary: $45k - $65k based on experience
  • Comprehensive Benefits: Health, dental, vision, 401(k)
  • Work-Life Balance: Flexible hybrid work environment with 3 day/week in the office and a minimum of 3 weeks off per year
  • Collaborative Workspace: Creative office space in Denver's RiNo district
  • Professional Development: Training and growth opportunities within a fast-paced, mission-driven company
  • Inclusive Culture: A team that values diversity, innovation, and teamwork



Why Join SimpleSUB?

At SimpleSUB Water, we don’t just hire employees; we foster a team that shares our passion for creating a better future. If you’re a go-getter who thrives on challenges, enjoys collaborating, and wants to grow with a company committed to sustainability, we’d love to hear from you.



How to Apply

Submit your resume and a brief cover letter explaining why you're excited about this opportunity. Applications will be reviewed on a rolling basis.



Let’s shape the future of water management—together.


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