Bilingual Customer Service Representative

1 month ago

Tampa, United States Ascendo Resources Full time

We are looking for a motivated and detail-oriented Bilingual Collections Representative to join our team. This role is crucial in managing accounts receivable and ensuring timely payments while providing exceptional customer service in both Spanish and English. The ideal candidate will have strong communication skills, a problem-solving mindset, and the ability to handle sensitive situations with professionalism.


Key Responsibilities:

  • Account Management: Contact customers via phone, email, or written correspondence to collect outstanding debts and resolve payment issues in both Spanish and english.
  • Payment Negotiation: Negotiate payment plans and settlements with customers, ensuring compliance with company policies and legal regulations.
  • Customer Support: Provide excellent customer service by addressing inquiries, explaining account details, and offering solutions to resolve disputes.
  • Documentation: Maintain accurate records of collection activities, customer interactions, and payment agreements in the collections database.
  • Reporting: Prepare and submit regular reports on collection status, account aging, and trends to management.
  • Compliance: Ensure all collection practices comply with applicable laws and regulations, including Fair Debt Collection Practices Act (FDCPA) guidelines.
  • Team Collaboration: Work closely with other departments, such as sales and finance, to address customer concerns and improve overall collection processes.
  • Follow-Up: Conduct follow-up communications to ensure payment arrangements are honored and escalate accounts as necessary.

Qualifications:

  • Fluency in spanish and English (spoken and written) is required.
  • Previous experience in collections, customer service, or a related field preferred.
  • Strong negotiation and conflict resolution skills.
  • Excellent verbal and written communication skills.
  • Ability to handle sensitive situations with empathy and professionalism.
  • Proficiency in using collections software and Microsoft Office Suite.
  • Detail-oriented with strong organizational skills.

  • Bilingual Customer Service Representative

    2 weeks ago

    Tampa, United States Insight Global Full time

    Position: Bilingual Customer Service Representative Location: Tampa, FL $18 Hourly Based On Experience Looking to HIRE RIGHT AWAY!! 6 Month Contract to Hire Must haves: Bilingual in Spanish and English High School Diploma or GED 1+ Year of experience in Customer Service/ customer facing job in any industry Excellent written and verbal communication Job...

  • Bilingual Customer Service Representatives

    3 weeks ago

    Tampa, United States Insight Global Full time

    Job DescriptionJob DescriptionPosition: Bilingual Customer Service RepresentativeLocation: Tampa, FL$18 Hourly Based On ExperienceLooking to HIRE RIGHT AWAY!!6 Month Contract to Hire Must haves:Bilingual in Spanish and EnglishHigh School Diploma or GED1+ Year of experience in Customer Service/ customer facing job in any industryExcellent written and verbal...

  • Bilingual Customer Service Representative

    2 weeks ago

    Tampa, United States Insight Global Full time

    Position: Bilingual Customer Service RepresentativeLocation: Tampa, FL$18 Hourly Based On ExperienceLooking to HIRE RIGHT AWAY!!6 Month Contract to HireMust haves: Bilingual in Spanish and English High School Diploma or GED 1+ Year of experience in Customer Service/ customer facing job in any industryExcellent written and verbal communication Job...

  • Bilingual Customer Service Representative

    1 month ago

    Tampa, Florida, United States Cricket Wireless Authorized Retailer Full time

    Job Title: Bilingual Customer Sales and Service Representative Job Description: We are seeking a highly motivated and skilled Bilingual Customer Service Representative to provide exceptional customer service to our Spanish-speaking customers. Responsibilities: * Respond to customer inquiries via phone, email, and chat in a timely and professional...

  • Bilingual Customer Service Representative

    4 weeks ago

    Tampa, Florida, United States MCI Careers Full time

    Job Title: Bilingual Contact Center RepresentativeAbout the Role:We are seeking a highly motivated and customer-focused Bilingual Contact Center Representative to join our team. As a Bilingual Contact Center Representative, you will be responsible for providing exceptional customer service to our clients in a fast-paced contact center environment.Key...

  • Bilingual Customer Service Representative

    2 months ago

    Tampa, United States Venture Tech Solutions, Inc. Full time

    ¿Te apasiona proporcionar experiencias excepcionales al cliente?Si es as, ¡nos encantara saber de ti hoy! Position: Bilingual / Spanish Inbound Customer Service Representative Compensation: StartingHourly Base Rate + Bonus(es) -$16.00/Hour - English Only -$17.00/Hour - Bilingual / Spanish Only Benefits offered: 401k w/employer match, medical, vision,...

  • Bilingual Customer Service Representative

    4 weeks ago

    Tampa, Florida, United States VentureTech Solutions Full time

    Job OverviewWe are seeking a highly skilled Bilingual Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through inbound calls, emails, and chats.Key ResponsibilitiesAnswer inbound calls from customers, identify their needs, and offer the most...

  • Bilingual Customer Service Representative

    1 month ago

    Tampa, Florida, United States MCI Careers Full time

    Job Title: Bilingual Contact Center RepresentativeWe are seeking a highly motivated and customer-focused Bilingual Contact Center Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and customers, handling inbound and outbound calls, and resolving customer...

  • Bilingual Bank Customer Service Representative

    1 month ago

    Tampa, Florida, United States MCI Careers Full time

    Job Title: Bilingual Bank Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Bilingual Bank Customer Service Representative to join our team. As a Bilingual Bank Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling inbound calls, and resolving customer...

  • Bilingual Customer Service Representative

    4 weeks ago

    Tampa, Florida, United States MCI Careers Full time

    Job Title: Bilingual Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Bilingual Customer Service Representative to join our team. As a Bilingual Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer issues, and selling new...

  • Bilingual Customer Service Representative

    3 weeks ago

    Tampa, United States Insight Global Full time

    Job DescriptionJob DescriptionJOB DESCRIPTIONInsight Global's national insurance client is seeking to grow their claims support team. The ideal candidate serves as a liaison between external customers, clients and internal staff. They will provide exemplary assistance and support; addressing customer issues and ensures effective and long-term problem...

  • Bilingual Customer Service Representative

    2 weeks ago

    Tampa, United States Insight Global Full time

    JOB DESCRIPTIONInsight Global's national insurance client is seeking to grow their claims support team. The ideal candidate serves as a liaison between external customers, clients and internal staff. They will provide exemplary assistance and support; addressing customer issues and ensures effective and long-term problem resolution. The Customer Services...

  • Bilingual Medicaid Customer Service Representative

    3 weeks ago

    Tampa, United States Leeds Professional Resources Full time

    Bilingual Medicaid Customer Service Representative FLSA STATUS: Not-Exempt Location: Tampa FL; Remote role after 3 to 4 weeks of Onsite training in Tampa FL About Leeds Resources: At Leeds Professional Resources, our priority is client and candidate customer service. We want our clients to feel that they have received the best customer service experience...

  • Bilingual Customer Service Representative

    4 weeks ago

    Tampa, Florida, United States Venture Tech Solutions, Inc. Full time

    About the Role:As a Bilingual Customer Service Representative at Lighthouse, you will play a vital role in delivering exceptional customer experiences. We are seeking a highly motivated and organized individual to join our team, providing top-notch support to our clients. Key Responsibilities:Answer inbound calls from enrolled customers, identifying their...

  • Bilingual Medicaid Customer Service Representative

    3 weeks ago

    Tampa, United States Leeds Professional Resources Full time

    Bilingual Medicaid Customer Service RepresentativeFLSA STATUS: Not-ExemptLocation: Tampa FL; Remote role after 3 to 4 weeks of Onsite training in Tampa FLAbout Leeds Resources:At Leeds Professional Resources, our priority is client and candidate customer service. We want our clients to feel that they have received the best customer service experience from...

  • Bilingual Bank Customer Service Representative

    4 weeks ago

    Tampa, Florida, United States MCI Military Recruitment Full time

    Job Title: Bilingual Bank Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Bilingual Bank Customer Service Representative to join our team. As a Bilingual Bank Customer Service Representative, you will be responsible for providing exceptional customer service to our bank customers, handling inbound calls, and...

  • Bilingual Customer Service Representative

    1 month ago

    Tampa, Florida, United States Cricket Wireless Authorized Retailer Full time

    Job OverviewWe are seeking a highly motivated and skilled Bilingual Customer Service Representative to join our team at Cricket Wireless Authorized Retailer.The ideal candidate will be fluent in both English and Spanish, with excellent communication skills in both languages.Key ResponsibilitiesRespond to customer inquiries via phone, email, and chat in a...

  • Bilingual Healthcare Customer Service Representative

    4 weeks ago

    Tampa, Florida, United States KG Call Center Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Bilingual Healthcare Customer Service Representative to join our team at KG Call Center. As a Bilingual Healthcare Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, utilizing your Spanish language skills to communicate...

  • Bilingual Bank Customer Service Representative

    4 weeks ago

    Tampa, Florida, United States MCI Careers Full time

    Job Title: Bilingual Bank Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Bilingual Bank Customer Service Representative to join our team. As a Bilingual Bank Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling inbound calls, and...

  • Bilingual Customer Service Representative

    4 weeks ago

    Tampa, United States Ascendo Resources Full time

    We are looking for a motivated and detail-oriented Bilingual Collections Representative to join our team. This role is crucial in managing accounts receivable and ensuring timely payments while providing exceptional customer service in both Spanish and English. The ideal candidate will have strong communication skills, a problem-solving mindset, and the...