Bilingual Customer Service Representative
4 weeks ago
We are looking for a motivated and detail-oriented Bilingual Collections Representative to join our team. This role is crucial in managing accounts receivable and ensuring timely payments while providing exceptional customer service in both Spanish and English. The ideal candidate will have strong communication skills, a problem-solving mindset, and the ability to handle sensitive situations with professionalism.
Key Responsibilities:
- Account Management: Contact customers via phone, email, or written correspondence to collect outstanding debts and resolve payment issues in both Spanish and english.
- Payment Negotiation: Negotiate payment plans and settlements with customers, ensuring compliance with company policies and legal regulations.
- Customer Support: Provide excellent customer service by addressing inquiries, explaining account details, and offering solutions to resolve disputes.
- Documentation: Maintain accurate records of collection activities, customer interactions, and payment agreements in the collections database.
- Reporting: Prepare and submit regular reports on collection status, account aging, and trends to management.
- Compliance: Ensure all collection practices comply with applicable laws and regulations, including Fair Debt Collection Practices Act (FDCPA) guidelines.
- Team Collaboration: Work closely with other departments, such as sales and finance, to address customer concerns and improve overall collection processes.
- Follow-Up: Conduct follow-up communications to ensure payment arrangements are honored and escalate accounts as necessary.
Qualifications:
- Fluency in spanish and English (spoken and written) is required.
- Previous experience in collections, customer service, or a related field preferred.
- Strong negotiation and conflict resolution skills.
- Excellent verbal and written communication skills.
- Ability to handle sensitive situations with empathy and professionalism.
- Proficiency in using collections software and Microsoft Office Suite.
- Detail-oriented with strong organizational skills.
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