Outpatient Accounts Manager

3 weeks ago

Queens, United States JAMAICA HOSPITAL MEDICAL CENTER Full time

Job Title: Outpatient Accounts Manager

Department: Patient Financial Services


Job Description:

The Outpatient Accounts Manager directs the Outpatient Accounts staff and Reimbursement Services, performing duties personally or through subordinates.


Supervisory Responsibilities:

  • Supervise three Outpatient Supervisors and all Outpatient staff.
  • Train employees, plan, assign, and direct work, appraise performance, and handle rewards and discipline.


Skills and Abilities:

  • In-depth knowledge of medical coding for ER, Outpatient Clinic, Pathology, and Ambulatory Surgery.
  • Stay updated on regulatory and industry billing issues.
  • Understand business decisions' impact, focus on profitability, and know the market and competition.
  • Excellent customer service skills, manage difficult situations, and respond to patient needs promptly.
  • Communicate clearly with patients, staff, and other departments.
  • Meet deadlines and manage competing demands.
  • Motivate and inspire employees, develop their skills, and encourage growth.
  • Function as part of a Management Team, aiming for organizational goals.
  • Open to feedback, team success-oriented, and adaptable to change.
  • Proficient with practice management software and Microsoft Office Suite.
  • Experience with electronic medical records and patient hospital systems, such as Epic.


Essential Duties:

  • Develop, implement, and enforce billing and reimbursement policies and procedures.
  • Supervise Charge Posting, Billing, and Collection operations.
  • Ensure practice-wide communication and training.
  • Analyze and report Accounts Receivable data, advise on trends, and offer solutions.
  • Monitor third-party reimbursement compliance and research variances.
  • Maintain internal controls over Accounts Receivable.
  • Conduct special projects and studies.
  • Enforce practice policies and procedures.
  • Approve employee time records and time-off requests, and coordinate staff coverage.
  • Conduct staff meetings to discuss procedures.
  • Assist in negotiating insurance contracts.
  • Review chart documentation for accuracy before submission.
  • Handle patient complaints and advanced administrative appeals.
  • Approve refunds and invoices.
  • Maintain strict confidentiality regarding patients’ accounts, in compliance with HIPAA and other regulations.


Requirements:

  • Bachelor's degree in Business Administration, Healthcare Administration, or related field.
  • Minimum of 5 years of experience in healthcare financial management.
  • Strong knowledge of medical coding and billing.
  • Proficiency with Microsoft Office Suite and electronic medical records systems, particularly Epic.
  • Excellent communication, leadership, and customer service skills.
  • Ability to meet deadlines, manage competing demands, and work effectively as part of a management team.
  • Ability to train, supervise, and evaluate staff performance.


Benefits:


  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

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