Customer Success Manager

3 days ago

San Francisco Bay Area, United States Harbour Full time

Harbour is an e-signature and contract management company dedicated to bringing innovation, beauty, and efficiency to the digital contracts space. Our customers use Harbour to create digital workflows that speed up their contract drafting and signature processes and organize their agreements in our market-leading contract management platform.


This role welcomes candidates to work in our office in San Francisco or to work remotely.


As a Customer Success Manager, you'll engage with customers via email, chat, phone, and video conference. You’ll provide training, support, and implementation assistance to new users. You’ll work closely with both the Sales and Product teams. You’ll be an expert on using and navigating Harbour, best practices for customer success, as well as maintaining customer relationships and ensuring customer satisfaction. You will proactively help customers avoid potential issues, and expeditiously diagnose issues to help a customer resolve problems.


Responsibilities


  • Be the customer-facing voice of Harbour, addressing simple and complex account issues, and work to drive issue resolution.
  • Partner with customers and provide product education, training, and best practices.
  • Perform implementation tasks alongside sales teammates and assist with onboarding new customers onto the platform
  • Assist with customer communication during new product launches and support events.
  • Be an advocate and voice for our users, reporting and acting on observed areas for improvement and being in clear communication with our product team on user issues.
  • Work with sales leadership to ensure a consistent and high-quality level of support.
  • Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions on behalf of the customer experience.
  • Create internal and external resources, ensuring updated, accurate information, and continuity.


Experience


  • 1-3 years experience in Customer Success, Account Management, or Customer Support related to software.
  • Experience and proficiency with CRM (Hubspot).
  • Bachelor’s Degree


Preferred Qualifications


  • Exceptionally strong customer handling, conflict resolution, and problem-solving skills; focus on quality in customer experience.
  • A drive to dig into the details of a system or process to solve customer problems.
  • Experience in leadership or account management.
  • Proven success in a fast-paced support environment.
  • Demonstrated success driving cross-functional deliverables.
  • Understanding of cloud-based storage concepts.
  • Excellent oral and written communication skills.


Diversity and Inclusion


  • Harbour is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact us at support@harbourshare.com


Due to high interest in this position, we are currently only considering candidates who include a cover letter.

  • Customer Success Manager

    2 days ago

    San Francisco Bay Area, United States Net2Source Inc. Full time

    Do you love developing and nurturing great relationships?As an N2S Customer Success Manager, you will be responsible for managing and growing our Fortune 500 accounts, understanding their staffing requirements, and ensuring the successful placement of qualified candidates. You will play a crucial role in building strong client relationships and contributing...

  • Senior Customer Success Manager

    3 days ago

    San Francisco Bay Area, United States Hirewell Full time

    We are looking for a skilled Senior Customer Success Manager for our client, an early stage SaaS company backed by top tier investors.We're looking for:4+ years of early stage company hustle (Seed-Series C), or an early stage company heart and a desire to dive into the challengeA builder. Somebody who wants to have an impact on the post-sales processA...

  • Customer Success Associate

    3 days ago

    San Francisco Bay Area, United States Beam Full time

    What you'll doDrive customer success and growth at BeamAs a Customer Success Associate, you'll work directly with our customers to ensure they get maximum value from Beam's financial solutions. You'll be responsible for customer onboarding, relationship management, and driving adoption of our platform. As an early team member, you'll have the opportunity to...

  • Customer Success Manager

    3 weeks ago

    San Francisco, United States AllSpice, Inc. Full time

    Role opening: Customer Success Manager At AllSpice, we're building a first-of-its-kind workflow tool for hardware engineers and re-envisioning the future of hardware development and collaboration. By applying best-practice software design principles to the hardware industry, AllSpice is changing the way the hardware industry builds, develops and...

  • Customer Success Manager

    3 months ago

    San Francisco, United States Usepylon Full time

    At Pylon, we're building the future of B2B Post Sales. Top support and success teams at companies like Hightouch, Merge, and Sardine use Pylon to manage their customer support across Slack Connect, Microsoft Teams, Email, In-App Chat, Slack Community—all in one place. A unique opportunity to work on standing up the customer success function at company...

  • Customer Success Manager

    4 weeks ago

    San Francisco, United States Etleap Full time

    Customer Success Manager San Francisco (in person) Etleap is a leading provider of data integration solutions, empowering organizations to effortlessly centralize, transform, and manage their data for enhanced analytics and decision-making. Our innovative platform enables seamless data integration across disparate sources and democratization of data access...

  • Customer Success Manager

    4 weeks ago

    San Francisco, United States Guidewheel Full time

    Guidewheel is on a mission to empower all the world’s factories to reach sustainable peak performance. Inspired by the simple, universal truth that every machine on the factory floor has a power cord, our plug-and-play FactoryOps platform makes the power of the cloud accessible to any factory. Guidewheel clips onto any machine to turn its real-time...

  • Customer Success Manager

    3 weeks ago

    San Francisco, United States Tbwa ChiatDay Inc Full time

    Postman is the world‘s leading collaboration platform for API development. Postman‘s features simplify each step of building an API & streamline collaboration to help create better APIs—faster. More than 35 million developers & 500,000 organizations worldwide use Postman today. After receiving Series D funding in 2021 & releasing our biggest & best...

  • Customer Success Manager

    3 weeks ago

    San Francisco, United States Tbwa ChiatDay Inc Full time

    Postman is the world‘s leading collaboration platform for API development. Postman‘s features simplify each step of building an API & streamline collaboration to help create better APIs—faster. More than 35 million developers & 500,000 organizations worldwide use Postman today. After receiving Series D funding in 2021 & releasing our biggest & best...

  • Manager, Customer Success Management

    1 month ago

    San Francisco, United States Sift Science Full time

    About the Team: The Manager of Customer Success Management will be responsible for leading a team of Customer Success professionals to ensure our customers achieve their desired outcomes while using our products and services. This role requires a strategic thinker with strong leadership skills, a passion for customer satisfaction, and the ability to drive...

  • Customer Success Manager

    3 months ago

    San Francisco, United States Replai Full time

    Replai is a mission lived by curious, ambitious and highly driven people. We have created a data-to-ads approach that leverages the latest AI technology to create highly performant videos used as ads by consumer apps. We believe in data, in the app industry and in the power of compounding an ever growing obsession to delight our customers. You should be able...

  • Customer Success Manager

    6 months ago

    San Francisco, United States Base Full time

    Join Base and be part of Customer Marketing history! Customer Success Manager Base is a Customer Lifecycle Marketing platform, building the Customer-led Growth (CLG) category and ecosystem. Through journey tracking, automation, insights, and predictions our Customer Marketing platform helps companies refocus their efforts on their customer-base, and...

  • Customer Success Manager

    2 months ago

    San Francisco, United States WalkMe Full time

    WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their...

  • Customer Success Manager

    4 weeks ago

    San Francisco, United States Pylon Full time

    At Pylon, we're building the future of B2B Post Sales. Top support and success teams at companies like Hightouch, Merge, Anyscale, use Pylon to manage their customers across Slack, Microsoft Teams, Email, In-App Chat, and the many other places they might talk to them. As our first CSM, this is a unique opportunity to stand up the customer success function at...

  • Customer Success Manager

    2 weeks ago

    San Francisco, United States SuperAnnotate Full time

    We are looking for a Customer Success Manager based in San Francisco to manage relationships with our most important customers. You will be the first hire on the CSM team on the ground in the Bay Area. You will be working in the most exciting AI domain including large language models (LLM), computer vision (CV), and natural language processing...

  • Customer Success Manager

    3 weeks ago

    San Francisco, United States Tbwa ChiatDay Inc Full time

    About Checkr Checkr builds people infrastructure for the future of work. We‘ve designed a faster—and fairer—way to screen job seekers. Established in 2014, Checkr puts modern technology powered by machine learning in the hands of hiring teams, helping to hire great new people with an experience that’s fast, smooth, and safe. Checkr has over 100,000...

  • Customer Success Manager

    1 week ago

    San Francisco, United States Tbwa ChiatDay Inc Full time

    About Checkr Checkr builds people infrastructure for the future of work. We‘ve designed a faster—and fairer—way to screen job seekers. Established in 2014, Checkr puts modern technology powered by machine learning in the hands of hiring teams, helping to hire great new people with an experience that’s fast, smooth, and safe. Checkr has over 100,000...

  • Customer Success Manager

    1 month ago

    San Francisco, United States Checkr Full time

    About CheckrCheckr builds people infrastructure for the future of work. We've designed a faster-and fairer-way to screen job seekers. Established in 2014, Checkr puts modern technology powered by machine learning in the hands of hiring teams, helping to hire great new people with an experience that's fast, smooth, and safe. Checkr has over 100,000 customers...

  • Customer Success Manager

    3 weeks ago

    San Francisco, United States Tbwa ChiatDay Inc Full time

    About Checkr Checkr builds people infrastructure for the future of work. We‘ve designed a faster—and fairer—way to screen job seekers. Established in 2014, Checkr puts modern technology powered by machine learning in the hands of hiring teams, helping to hire great new people with an experience that’s fast, smooth, and safe. Checkr has over 100,000...

  • Customer Success Manager

    2 months ago

    San Francisco, United States WalkMe Full time

    WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their...