Manager, Customer Success Management
3 weeks ago
About the Team: The Manager of Customer Success Management will be responsible for leading a team of Customer Success professionals to ensure our customers achieve their desired outcomes while using our products and services. This role requires a strategic thinker with strong leadership skills, a passion for customer satisfaction, and the ability to drive team performance and customer retention. We also value leaders that collaborate well with cross-functional teams and embody Sift’s values. We are looking forward to adding a dynamic and experienced team manager to join our team. What you’ll do: Team Leadership and Development: Lead, mentor, and develop a team of Customer Success Managers. Foster a positive and collaborative team environment. Conduct regular performance reviews and provide constructive feedback and radical candor. Identify training and development needs and provide appropriate resources. Customer Relationship Management: Build and maintain strong relationships with key customers. Act as a point of escalation for customer issues and ensure timely resolution. Develop and implement strategies to improve customer satisfaction and retention. Monitor customer health metrics and proactively address potential issues. Ability and desire to roll-up your sleeves and dig into customer issues, is a plus. Strategic Planning and Execution: Develop and execute customer success strategies aligned with company goals. Collaborate with cross-functional teams (Sales, Product, Marketing, etc.) to ensure a seamless customer experience. Identify opportunities for upselling and cross-selling to drive revenue growth. Analyze customer feedback and data to inform product and service improvements. Operational Excellence: Implement and optimize customer success processes and best practices. Utilize customer success software and tools to track and manage customer interactions. Prepare and present regular reports on team performance and customer success metrics. Ensure compliance with company policies and industry regulations. What would make you a strong fit: Bachelor’s degree in Business, Marketing, or a related field. 7+ years of experience in Customer Success, Account Management, or a related field, with at least 2 years in a leadership role. Fraud and/or Payments product knowledge. Proven track record of managing and developing high-performing teams. Strong understanding of customer success principles and best practices. Excellent communication, interpersonal, and problem-solving skills. Ability to analyze data and make data-driven decisions. Experience with customer success software (e.g., Gainsight, Totango) is a plus. Ability to work in a fast-paced, dynamic environment and manage multiple priorities. Benefits and Perks: Competitive total compensation package 401k plan Medical, dental, and vision coverage Wellness reimbursement Education reimbursement Flexible time off A little about us: Sift is the AI-powered fraud platform securing digital trust for leading global businesses. Our deep investments in machine learning and user identity, a data network scoring 1 trillion events per year, and a commitment to long-term customer success empower more than 700 customers to grow fearlessly. Brands including DoorDash, Yelp, and Poshmark rely on Sift to unlock growth and deliver seamless consumer experiences. Visit us at sift.com and follow us on LinkedIn . #J-18808-Ljbffr
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Customer Success Manager
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Customer Success Manager
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San Francisco, California, United States Pathlight Full timeAbout PathlightPathlight is a leading GenAI-native Conversation Intelligence platform that helps enterprises discover hidden insights, opportunities, and risks within their customer conversations. By harnessing the power of Large Language Models (LLMs), we review every customer conversation to uncover hidden insights with human-level accuracy. This empowers...
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Customer Success Manager:
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Customer Success Manager
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Customer Success Manager
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San Francisco, United States Pylon Full timeAt Pylon, we're building the future of B2B Post Sales. Top support and success teams at companies like Hightouch, Merge, and Sardine use Pylon to manage their customer support across Slack Connect, Microsoft Teams, Email, In-App Chat, and Slack Community—all in one place. A unique opportunity to work on standing up the customer success function at a...
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Manager, Customer Success
3 months ago
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Customer Success Manager
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Customer Success Manager
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San Francisco, United States Etleap Full timeCustomer Success Manager San Francisco (in person) Etleap is a leading provider of data integration solutions, empowering organizations to effortlessly centralize, transform, and manage their data for enhanced analytics and decision-making. Our innovative platform enables seamless data integration across disparate sources and democratization of data access...
