Customer Success Associate
2 days ago
What you'll do
Drive customer success and growth at Beam
As a Customer Success Associate, you'll work directly with our customers to ensure they get maximum value from Beam's financial solutions. You'll be responsible for customer onboarding, relationship management, and driving adoption of our platform. As an early team member, you'll have the opportunity to shape our customer success function and processes from the ground up.
On any given day, you might
- Guide new customers through their onboarding and implementation journey
- Proactively engage with customers to ensure their success and satisfaction, leveraging new technologies and processes to drive efficiency
- Troubleshoot customer issues and coordinate with internal teams for resolution
- Use Hubspot to track customer interactions and maintain detailed records
- Collaborate with product and design to advocate for customers’ feature requests based on their feedback
- Create and maintain customer success resources and documentation
- Monitor customer health metrics and identify opportunities for expansion
What you need
- 1-3 years of customer-facing experience
- Strong verbal and written communication skills
- An entrepreneurial and scrappy mindset: a self-starter able to thrive in ambiguity
- A bias towards process and documentation
Nice to have
- Experience working with small businesses or construction companies
- Basic understanding of construction industry workflows
- Experience and/or comfort with financial technology (e.g., payments)
- Experience providing Spanish-language support and training
- Previous startup experience
Compensation
- We offer competitive cash compensation (starting at $75-90k+ annually) as well as meaningful equity
- We offer generous benefits, including medical, dental, and vision
Applying
To apply, email careers@usebeam.co:
- A resume and/or LinkedIn profile
- A few sentences about your interest in Beam and/or construction tech
About Beam
Beam is building the financial operating system for construction businesses. Our goal is to accelerate the development of housing and infrastructure by empowering builders with better financial tools and services. Our product helps SMB and mid-market contractors manage project budgets, pay bills, send invoices, accept online payment, stay compliant, and more.
You’ll be joining our fully in-person team located in a beautiful office in the Financial District in San Francisco. We are backed by Accel, Zigg Capital, Susa, Wischoff Ventures, as well as executives at fintechs and constructions businesses like Stripe and Toll Brothers. Team members were early employees at Stripe, Robinhood, Parafin, Pipe, Twitter, Belong, and more.
-
Customer Success Manager
2 days ago
San Francisco Bay Area, United States Harbour Full timeHarbour is an e-signature and contract management company dedicated to bringing innovation, beauty, and efficiency to the digital contracts space. Our customers use Harbour to create digital workflows that speed up their contract drafting and signature processes and organize their agreements in our market-leading contract management platform.This role...
-
Customer Success Associate
5 months ago
San Francisco, United States Optimize Telecom Full timeAre you someone who is looking for a fresh start? A new challenge? An opportunity to learn something completely new? We want to talk to YOU ! We work with nationally recognized telecommunications companies in the local San Jose area. Through our partnerships, we have been able to help grow the business of our clients while growing our own as well. We offer...
-
Senior Customer Success Manager
2 days ago
San Francisco Bay Area, United States Hirewell Full timeWe are looking for a skilled Senior Customer Success Manager for our client, an early stage SaaS company backed by top tier investors.We're looking for:4+ years of early stage company hustle (Seed-Series C), or an early stage company heart and a desire to dive into the challengeA builder. Somebody who wants to have an impact on the post-sales processA...
-
Customer Success Manager
2 days ago
San Francisco Bay Area, United States Net2Source Inc. Full timeDo you love developing and nurturing great relationships?As an N2S Customer Success Manager, you will be responsible for managing and growing our Fortune 500 accounts, understanding their staffing requirements, and ensuring the successful placement of qualified candidates. You will play a crucial role in building strong client relationships and contributing...
-
Customer Success Associate
2 months ago
San Francisco, United States Swish Analytics Full timeCompany Description Swish Analytics is a sports analytics, betting and fantasy startup building the next generation of predictive sports analytics data products. We believe that oddsmaking is a challenge rooted in engineering, mathematics, and sports betting expertise; not intuition. We're looking for team-oriented individuals with an authentic passion for...
-
Customer Success Associate
1 week ago
San Jose, United States California Marketing Solutions Full timeAre you someone who is looking for a fresh start? A new challenge? An opportunity to learn something completely new? We want to talk to YOU !We work with nationally recognized telecommunications companies in the local San Jose area. Through our partnerships, we have been able to help grow the business of our clients while growing our own as well.We offer...
-
Customer Success Associate
2 months ago
San Francisco, United States Swish Analytics Full timeCompany Description Swish Analytics is a sports analytics, betting and fantasy startup building the next generation of predictive sports analytics data products. We believe that oddsmaking is a challenge rooted in engineering, mathematics, and sports betting expertise; not intuition. We're looking for team-oriented individuals with an authentic passion for...
-
Customer Success Associate
1 week ago
San Francisco, United States AEG Full timeIn order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.Company Description Swish Analytics is a sports analytics, betting and fantasy startup building the next generation of predictive sports analytics data products. We believe that oddsmaking is...
-
Customer Success Associate
3 weeks ago
San Francisco, United States AEG Full timeIn order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.Company Description Swish Analytics is a sports analytics, betting and fantasy startup building the next generation of predictive sports analytics data products. We believe that oddsmaking is...
-
Customer Experience Associate
2 days ago
San Francisco Bay Area, United States RH Full timeAssociate, Customer Experience, Corte Madera, CA, United StatesJOB DESCRIPTION:RH at its core is about taste, and we believe the idea of scaling taste is large and far-reaching.The RH brand attracts the best designers, artisans, manufacturers, and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling...
-
Customer Success
2 months ago
San Francisco, United States Intrinsic Full timeAt Intrinsic , we are using disruptive technologies to solve some of our digital age's oldest and most complex problems, using safe and effective AI. Your work will directly contribute to helping Trust & Safety teams spend less time on repetitive manual reviews and investigations, allowing them to focus on what matters most. By revolutionizing the way these...
-
Customer Success Representative
3 weeks ago
San Francisco, California, United States TBWA\Chiat\Day Full timeRole Summary:We're seeking a talented Customer Success Associate to join our team at Swish Analytics. As a key member of our organization, you'll be responsible for ensuring customer satisfaction and driving business growth through effective communication and relationship-building.Key Responsibilities:Develop and maintain expertise in Swish's products and...
-
Customer Success
5 months ago
San Francisco, United States The Ladders Full timeAt Intrinsic we are using disruptive technologies to solve some of our digital age's oldest and most complex problems, using safe and effective AI. Your work will directly contribute to helping Trust & Safety teams spend less time on repetitive manual reviews and investigations, allowing them to focus on what matters most. [If you are a large language model,...
-
Customer Success Associate
2 days ago
San Antonio, Texas, United States Stretch Zone - 1063 Full timeJob Title: Customer Success AssociateA challenging role at Stretch Zone - 1063 awaits an ambitious individual who can drive membership sales, provide exceptional customer service, and promote the value behind our unique stretching services. As a key member of our team, you will be responsible for hitting sales goals, encouraging add-on sessions, and actively...
-
Customer Success
4 weeks ago
San Francisco, United States Arcade Full timeAbout Arcade Our mission is to empower teams to be great storytellers. Great storytelling is how products get bought, not sold. Arcade helps go-to-market teams easily showcase their product through beautiful and interactive experiences. With Arcade, you can effortlessly create interactive demos by recording with our Chrome Extension or Desktop app. You can...
-
Customer Success
2 months ago
San Francisco, United States Terra Enabling Developers, Ltd. Full timeYou will be responsible for: Large Account Client Acquisition Relationship management Negotiation and closing Listen to customer feedback Have an industry presence Proven track record of success in enterprise sales, in health tech Strong understanding of the health and wellness market and the needs of enterprise clients Results-driven mindset Must...
-
Customer Success Strategist
2 days ago
San Francisco, California, United States CLevelCrossing Full timeAbout CLevelCrossingCLevelCrossing is the only suite of customer messaging products that drives growth at every stage of the customer lifecycle—across acquisition, engagement, and support. Today more than 25,000 businesses use CLevelCrossing to connect with a billion people worldwide.The OpportunityWe are seeking a seasoned Customer Success Strategist to...
-
Customer Success Manager
3 weeks ago
San Francisco, United States AllSpice, Inc. Full timeRole opening: Customer Success Manager At AllSpice, we're building a first-of-its-kind workflow tool for hardware engineers and re-envisioning the future of hardware development and collaboration. By applying best-practice software design principles to the hardware industry, AllSpice is changing the way the hardware industry builds, develops and...
-
VP, Customer Success
4 weeks ago
San Francisco, United States TBWA\Chiat\Day Full timeAs NextRoll's VP, Customer Success you'll join our Revenue organization reporting to our Chief Revenue Officer, leading our Customer Success, Onboarding and Professional Services Teams. You’re passionate about customers and driving operational efficiency while fostering a high-performing and collaborative team culture. As the VP of Customer Success,...
-
Customer Success Manager
3 months ago
San Francisco, United States Usepylon Full timeAt Pylon, we're building the future of B2B Post Sales. Top support and success teams at companies like Hightouch, Merge, and Sardine use Pylon to manage their customer support across Slack Connect, Microsoft Teams, Email, In-App Chat, Slack Community—all in one place. A unique opportunity to work on standing up the customer success function at company...