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Tier III Desktop Support Specialist

2 months ago

Alpharetta, United States Insight Global Full time

Position: Tier 3 Mac Desktop Support (official title IT Engineer)


Summary:

Our client which is a global leader in lottery games is looking for a Tier III Desktop Support Specialist. They will be supporting all internal employees, which includes 200 Mac user and 2500 Windows users. This person will primarily be supporting all Mac related service desk responsibilities (listed below in day to day).


Desired Professional Experience:

  • 3+ years of Desktop Support experience
  • Windows Tier II experience or a CompTia A+ Certification or 5-7 years of Windows experience
  • 2+ years of recent Mac experience
  • Hardware and software troubleshooting
  • Setting up workstations
  • Jamf management highly preferred (Linux experience could substitute for Jamf)
  • Network Administration (50+ users in corporate environment)


Plusses:

  • Tanium
  • Jamf certificate 100, 200 or 300

Day to day responsibilities:

All work within PC\Mac management:

  • Jamf management
  • Tool administration
  • Creating and maintaining master images
  • Hardware troubleshooting and maintenance
  • Networking issues
  • Working with a team of Technicians


Compensation:

$55,000 to $65,000 per year annual salary. [If client has provided an exact salary, then no need to use a range; also, if the client has provided an hourly rate, then use same hourly language from the Contract/Contract-to-Hire section above.]

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role include: [description should be provided by the client since this is for a perm position- they will not receive IG benefits. If client does not provide it upon our request, we can insert something generic like "Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law."]