Senior System Administrator

5 days ago


Overland Park, United States Moonshot Solutions Full time

POSITION SUMMARY:

The Senior Systems Administrator (Level 3) will engage with clients to implement, manage and monitor the various on-prem technology solutions, designed by the company’s architects.


RESPONSIBILITIES:

  • Provides escalation support and troubleshooting guidance to Service Desk staff
  • Maintains customer on-prem infrastructure including but not limited to physical server hosts, virtualization systems like vSphere or Hyper-V including physical network devices supporting the systems, storage solutions like SAN or NAS
  • Implements, monitors, and routinely analyzes the health statistics of the managed services, including the following technologies:

***Virtualization solutions***

***Physical server hardware***

***SAN or NAS devices***

  • Tier 3 support of these technologies
  • Support for Cloud technologies supporting customers on-prem infrastructure mainly in Microsoft Azure
  • Work with different teams within the company to provide complete and overall support for customer environments
  • Migrations of on-prem infrastructure to cloud infrastructure as it fits for customer use cases


QUALIFICATIONS

  • Superb customer service ability
  • Ability to implement technologies as designed to assist with the creation and maintenance of documented standard operating procedures for managed customer infrastructure by the company’s architects
  • Ability to manage multiple different client projects simultaneously
  • Ability to adapt to non-standard implementations
  • Good understanding of vendors Best Practices
  • Ability to create and update various automation scripts
  • Ability to follow all standard operating procedures accordingly
  • Understanding of core Windows and IP services including, but not limited to; AD, DNS, FTP, SMTP, DHCP, SMB and DFS
  • Understanding of core virtualization technologies and services


EDUCATION AND EXPERIENCE

  • Three years of Azure experience (required), specifically setting up VM’s and other Azure services
  • Five years of experience as a System Administrator
  • Two to three years of experience implementing, managing and monitoring virtualization environments, preferably using VMware vSphere products
  • One to two years of experience automating tasks to produce reproducible configuration updates and deployments
  • Knowledge of cloud infrastructure and environments is a plus, preferably Microsoft Azure
  • Knowledge of Microsoft 365 services is a plus
  • Experience working in both a team environment and completing individual projects
  • Excellent verbal/written communication skills, customer service skills and experience working with executive staff


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