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Front Desk Manager
2 months ago
Title : Corporate Real Estate Analyst
Position Type: Contract /Part time
Duration: 06+ months
Pay Rate- $44/hr. On W2
Location: DENVER 1 FIELD OFFICE Denver, CO
Job Summary:
Job Description | CRE Welcome Desk Host
The Welcome Desk Host is a vital member of the CRE organization, responsible for providing exceptional customer service and an experience that delights all visitors and employees. As a representative of End the CRE org, the host will play a crucial role in creating an environment that is welcoming, professional and reflects our company values.
Desired Behaviors
· Maintain a consistently positive, pleasant and helpful demeanor at all times and remain calm under pressure
· Project a welcoming attitude by offering a warm and friendly smile, and open body language
· Dress the part; smart/tech casual, present as professional, neat, and well-maintained – think interview attire · Be an energetic person displaying a customer-centric attitude
· Excel as an effective communicator
Responsibilities
Welcome Desk:
· Act as the “face” of Company , creating a positive vibe/first impression at the office front desk/entry area
· Greet visitors and employees, CRE’s customers, engaging in conversation upon arrival and departure
· Anticipate and fulfill guests' needs; striving to exceed their expectations
· Answer questions from customers related to the building, including wayfinding, policies and procedures, and etiquette
· Coordinate visitor check-ins and security procedures using the Envoy visitor management system
· Notify employee hosts of their guest's on-site arrival
· Manage the distribution of security badges, and reconcile visitor logs and the EV charging station program (if applicable) · Maintain awareness of potential office security issues and communicate concerning issues to the local CRE metro lead, building security when appropriate, and the risk management team management tool, ensuring compliance with company policies
· Maintain an orderly and presentable lobby, moving deliveries or broken items out of site immediately
· Assist with onboarding new employees by providing essential information and resources, supporting no dead ends
Events and Employee Engagement:
· Build a welcoming and collaborative community environment amongst our customers through events
· Cultivate a positive vibe through fun and engaging activities at the front desk · Plan and support coordination, promotion, set-up and clearing of on-site CRE led or supported events