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Front Desk Receptionist

2 months ago

Denver, United States University of Colorado Full time
Front Desk Receptionist-34781University Staff

Description

University of Colorado Anschutz Medical Campus

Department: College of Nursing

Job Title: Front Desk Receptionist

Position #: 00827081 – Requisition #:34781

Job Summary:

The College of Nursing has an opening for a full-time Front Desk Receptionist position within its federally qualified community health center, Sheridan Health Services (SHS), located in southwest Denver, CO (zip code: 80236). This position will primarily provide phone center coverage at the community clinic but may provide coverage on an as-needed basis within other programs.

Key Responsibilities:

Front Desk Operations:

Warmly welcome and promptly check in patients and visitors. Accurately verify and update patient information, ensuring records are current. Efficiently manage incoming calls, schedule appointments, and direct inquiries to the appropriate departments or resources. Notify relevant staff members of patient arrivals promptly. Process insurance verifications and obtain necessary authorizations. Maintain and manage patient records, ensuring confidentiality and compliance with HIPAA regulations. Upload all required patient documents and records to the appropriate patient charts.

Administrative Support:

Address patient billing inquiries and efficiently process payment transactions for services provided. Prepare, manage, and distribute correspondence, reports, and other necessary documents. Collect, sort, and distribute incoming and outgoing mail. Customer service: Provide accurate and clear information about clinic services and policies. Handle patient concerns and complaints with professionalism, escalating issues to appropriate personnel when necessary. Ensure smooth patient flow by coordinating with clinical staff and managing appointment schedules effectively. 

General Duties:

Maintain a clean, organized, and welcoming reception area. Monitor inventory levels and request office supplies as needed. Support the implementation and adherence to clinic policies and procedures. Actively participate in team meetings and contribute to continuous improvement initiatives. Adhere to safety, environmental, and infection control protocols. Other duties as assigned. 

Work Location:

Onsite – this role is expected to work onsite and is located at Sheridan Health Services (Southwest Denver), 3525 W. Oxford Avenue | Unit G1 Denver, CO 80236.

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