Regional Asset Manager

Summary

This position supports Asset Management and the Executive Director or their designee in the comprehensive management of Authority properties, concentrating on overall property management functions (maintenance and upkeep, environmental systems, grounds, and fiscal administration). As needed, position assists in all department activities.

Essential Duties and Responsibilities

The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.

• Supports all Authority departments in position’s capacity.
• Manages property portfolio to achieve overall NHA quality, occupancy, cost and revenue goals. Provides overall portfolio analysis and risk mitigation activities to the Executive Director or their designee.
• Manages overall property functions for Authority properties to include maintenance and upkeep of all buildings, environmental systems and grounds, and total financial administration. Partners with internal and external resources to maintain high levels of property performance and standards.
• Obtains timely reports from property management operations, constructions activities, and develops watch list for each site to ensure compliance with NHA operational goals. Analyzes data for quality and sufficiency, conducts quarterly evaluations of the entire portfolio, prepares recommendations for internal watch-list, and prioritizes actions.
• Reviews and approves detailed goals for each property. Ensures property level goals support overall NHA portfolio goals.
• Ensures all housing communities are maintained and managed in compliance with prescribed health and safety conditions. Ensures exterior and grounds of properties are visually attractive and safe.
• Directs, supervises, and leads property management staff. Maintains performance standards. Oversees time and attendance of direct reports and addresses performance concerns. Trains and coaches property management staff and develops performance standards with subordinates to reach, or exceed, standards on a continuous basis. Initiates any corrective steps to modify or correct performance problems.
• Maintains positive management/resident relations through the resident association officers and members. Meets regularly with property managers, resident association and members to determine community needs, concerns, etc. and addresses any pertinent concerns in a timely manner.
• Ensures the development and maintenance of consistent inspection schedules for the community facilities and grounds with each property manager maintenance superintendent. Helps identify improvement areas and provides assistance in developing measurable plans of action for accomplishing the work. Exercises prudence in budget planning in accordance with Asset Based Budgeting and administration.
• Oversees the continued monitoring of unit interior inspections to ensure adherence to an annualized schedule that complies with established NHA policies and procedures.
• Trains and mentors on-site staff to follow established Authority policies and procedures when dealing with unit residents. Ensures policies and procedures comply with legal precedent and cases vis-à-vis residents and violations of lease terms and provisions.
• Monitors availability of specialized maintenance services or contractor-provided services to decrease maintenance wait time and increase unit turnaround. Maintains a vacancy preparation / control schedule that complies with NHA established unit turnaround time. Uses needs assessment and budget availability to maximize maintenance dollars.
• Oversees the development of site operating budgets in conjunction with each property manager for review by the Chief Financial Officer and Chief Operating Officer. Monitors the actual versus budgeted expenditures for all sites on a monthly basis to ensure prudent budgetary control.
• Ensures that all property sites meet established PHAS indicators.
• Performs other related duties as assigned.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; persists despite obstacles and opposition. This skill is characterized by the following types of behaviors:

• Takes initiative to make things happen
• Maintains positive “can-do” attitude; successfully meets or exceeds goals
• Demonstrates dedication to and understanding of the mission of the organization
• Contributes to a positive team spirit
• Takes ownership of issues and problems, even when originating in other areas
• Consistently demonstrates effort to meet and exceed internal/external client expectations 
• Overcomes obstacles to complete projects/tasks successfully
• Continuously improves own performance standards and results
• Makes specific changes in work processes to improve performance
• Learns and applies new information quickly

Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors and measures the needs of both internal and external customers; talks and acts with customers in mind. Recognizes working colleagues as customers. This skill is characterized by the following types of behaviors:

• Treats customers with courtesy and concern; responds promptly, professionally and politely
• Anticipates what customer wants, and works to provide it
• Initiates action/response to customer complaint/inquiry
• Responds in a timely, effective manner, even if just following-up
• Considers every customer interaction as important
• Always delivers on customer commitments; measures performance
• Translates customer information to others in the organization with a need to know
• Ensures that consultation, products and services delivered address the customer's needs by asking customer for feedback

Effective Communication: Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing. Demonstrates attention to, and conveys understanding of, the comments and questions of others; listens effectively. This skill is characterized by the following types of behaviors:

• Willingly shares information
• Recognizes important information and ensures that others that need to know are informed.
• Clearly and concisely expresses ideas and concepts orally and in writing
• Listens openly and non-judgmentally
• Expresses disagreement tactfully and sensitively
• Summarizes input, then checks for understanding
• Listens without interrupting
• Uses correct grammar, spelling and punctuation
• Maintains eye contact when speaking
• Thinks through main ideas that he/she is trying to express
• Ensures information is accurate; stops rumors from spreading

Responsiveness and Accountability: Demonstrates a high level of conscientiousness; holds oneself personally responsible for one's own work; does fair share of work. This skill is characterized by the following types of behaviors:

• Will not ignore a problem, even if it is not one's direct responsibility
• Anticipates and acts to avoid a future problem
• Reacts quickly and positively to customer and co-worker inquiries
• Puts the highest priority on accomplishing objectives
• Demonstrates flexibility in balancing job responsibilities and the ability to deal with change
• Puts success of team above own interests and willingly assists others to succeed or complete tasks when needed
• Demonstrates high-level of adaptability and willingness to help as needed
• Takes responsibility for one's own actions
• Places personal integrity beyond reproach
• Ensures fair share of work is completed
• Appropriately shares credit for work and ideas with co-workers and subordinates
• Understands the importance of timeliness and accuracy in the workplace
• Maintains a satisfactory attendance record and is consistently punctual
• Focuses on work-related activities and acts in ways which support mission and goals of the Authority

Leadership: Provides direction by clearly and effectively setting course of action for department and subordinates; manages performance by providing regular feedback and reinforcement to subordinates. This skill is characterized by the following types of behaviors:

• Makes expectations clear
• Establishes a manageable workload
• Accomplishes long-term objectives by planning and taking the necessary steps
• Keeps focus on big picture while implementing details
• Provides consistent and continuous feedback of work performance
• Positively reinforces desired outcomes
• Recognizes performance on a timely basis
• Conducts performance reviews on time and provides complete and constructive feedback
• Deals with sub-par performance effectively, sensitively and on a timely basis

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

A bachelor’s degree in Business, Accounting, Real Estate, Finance with at least 10+ years experience in housing authority, private real estate asset management, or multi-family housing experience, or any equivalent combination of education and experience. Advanced degree strongly preferred. Must have experience in Asset Management, portfolio management, and project management. Background in community development is highly desirable.

FULL JOB DESCRIPTION: www.newarkha.bamboohr.com/careers/34