IT Asset Management Specialist
4 days ago
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to industry leaders. As an Asset Technician, you will support the IT Asset Management lifecycle, including inventory management, analysis, and reporting. You will track and maintain inventory data, including serial numbers and assigned user information.
Key Responsibilities:- Lead standard creation and adherence with global asset technicians
- Point of escalation for team queries around process, etc.
- Provide Technical hardware support for customers on various devices, including Apple Products and Windows Products
- Offer software support for MAC OS and Windows (Boot Camp + Parallels)
- Triage assets & diagnose and recommend cosmetic or OS repairs required
- Problem-solving daily; including troubleshooting internal systems
- Manage partner deadlines and ETAs with regards to repairs and complete them with high quality and attention to detail
- Compile repair data and provide performance reporting to management
- Prepare assets for shipment, including picking, packaging, labelling and liaising with couriers
- Update customer portal relating to assets status
- Assist with load and unload of shipments received to the warehouse and conduct inbound services, which include receiving and processing equipment from suppliers and various sites; deliver shipments to stock locations
- Be willing to travel to customer sites within region to undertake urgent requests
- Assist with cycle counting periodically
- Work efficiently and practically within a high paced environment
- Ensure data integrity at all times
Essential Criteria:
- An aptitude for acquiring skills in technical repairs and eagerness to learn about all products and devices
- Previous experience of being on a team in a challenging environment while delivering results
- Excellent time management skills and ability to make decisions quickly
- Can demonstrate a high standard of written and verbal communication skills
- Is driven to learn and develop technical knowledge
- Naturally interact with customers with a proactive attitude to deliver excellent customer service
- Motivated, self-starter and can display a high level of accuracy and attention to detail in their work
- Flexible and adaptable to change to meet the needs of the customer
- Willing to be hands on with inventory and logistics support where required
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