Manager, Customer Service

1 week ago

Houston, United States Quantix Full time

Job Summary

The Customer Service Manager is a leadership role, required to supervise and oversee the strategy, planning and execution of the organization’s overall customer experience goals. This includes liaising with other department heads to ensure all other teams contribute equally to providing customers a seamless experience across touchpoints. The Customer Service Manager is an organization’s highest authority responsible for creating, managing and executing the customer experience strategy of the organization.

The Customer Service Manager is responsible for championing the customer experience throughout the business to ensure exceptional service is continuously provided to all customers across all channels and platforms. The Customer Service Manager leads or oversees customer feedback, wants, and needs to enhance the brand experience for customers. The Customer Service Manager identifies and implements improvements to drive a best-in-class customer experience with the organization's services. The Customer Service Manager works closely with other teams to ensure the customer experience is optimized and customer expectations are exceeded.

Summary of essential job functions

Perform extensive research and report on various sales tools (software, reporting tools, etc.).

Continuously improve sales and operations coordinate tools and processes

Create professional sales presentations.

Report working sales initiatives to the Leadership and Management teams as required.

Performs other duties and responsibilities as assigned

Manage the steps of onboarding new customers according to approved process.

Ensure all required documentation for customer onboarding is completed and distributed properly.

Manage and update rates for new and existing customers and verify software is correct with corporate pricing department

Complete required reports and distribute.

Must work well in a team environment and strive to support the needs of both the customer and other departments.

Work with collections team to ensure customer is paying timely & invoice issues are resolved in timely manner to avoid delays. Communicate invoicing issues with corrective actions.

Ability to exercise immediate judgment using established procedures when interacting with the customer.

The freedom to act with little supervision allows the incumbent maximum opportunity to guide and direct the customer into desired actions

Identify, implement, and lead process improvement initiatives.

Have an in-depth understanding of the supply chain market.

Collaborate with the Sales Department to escalate customer issues, process improvements, and potential business opportunities.

Work in partnership with Operations on efficiencies and best practices


Requirements

Minimum requirements

5 years of experience managing operational customer service teams

Ability to learn and practice procedures when trained

Excellent interpersonal and communication skills, including telephone and email with both internal and external customers

Excellent time management skills, problem-solving, organizational, and analytical skills

Detail oriented.

Demonstrate comfort with uncertainty or ambiguity and exhibit a bias for action.

Ability to analyze complex data and report findings/trends and provide recommendations.

Ability to work in a team environment, cultivate strong customer relationships, and work independently.

Ability to build and foster internal relationships, including training and mentoring others

Ability to stay calm, positive, helpful, and optimistic in a fast-paced, sometimes stressful environment.

Strong strategic and customer focus with a clear understanding of the wider issues impacting the relevant markets.

Proven management and/or relationship management experience at a senior, strategic level role.

Demonstrate ability to motivate and communicate with others at all levels

Influential relationships skills, able to use these relationships to deliver service improvements

Able to adapt and succeed in a changing environment

Evidence of well-developed leadership skills.

Computer proficiency, Microsoft software, and the ability to quickly learn new applications.

Fluent in English, both in speech and writing.

Ability to travel, as needed


Preferred Qualifications

Strong understanding and experience with 3rd party warehousing and transportation.

SAP, Warehouse Management Systems (preferably High Jump), Transportation Management Systems (preferably TMW) and Business Intelligence experience.

Ability to analyze customer demand and interpret MRP (material requirements planning) data.

Bachelor’s degree in business management, communication, similar discipline or equivalent experience.



Abilities required

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential job functions.

  • Customer Service Representative

    7 days ago

    Houston, Texas, United States Service Corporation International Full time

    Job Title: Front Desk AssociateWe are seeking a highly skilled and professional Front Desk Associate to join our team at Service Corporation International. As a Front Desk Associate, you will be the first point of contact for our clients and visitors, providing exceptional customer service and support.Key Responsibilities:Greet and Assist Guests: Greet...

  • Customer Service Representative

    3 weeks ago

    Houston, United States Providence Health & Service Full time

    Description Providence St. Joseph Health is calling a Customer Service Representatives to work remotely within our footprint states: WA, OR, MT, NM and/or TX. This position has multiple openings for both full time and part time positions. The Customer Service Representative contributes to the achievement of service delivery, performance standards, and...

  • Customer Service 1

    3 months ago

    Houston, United States Pilot Freight Service Full time

    ** Customer Service 1** **Job Category****:** Stations-Central **Requisition Number****:** CUSTO03913 Showing 1 location **Job Details** **Description** Pilot Freight Services is seeking a full time **Customer Service 1 Representative** to work in our **Houston, TX Station,** located in **Humble, TX.** The hours for this position are **Monday through Friday....

  • Customer Service Manager

    4 weeks ago

    Houston, United States Revcord Full time $45,000 - $60,000

    Job DescriptionJob DescriptionPlan, coordinate and control the activities of the customer service and technical team to maintain and enhance customer relationships and meet organizational and operational objectives. In addition, provide operational support as it relates to product control. Detailsdevelop and implement customer service policies and...

  • Customer Service Operations Supervisor

    2 weeks ago

    Houston, Texas, United States First Service Credit Union Full time

    Position Overview:As the Customer Service Operations Supervisor, you will be responsible for managing all facets of the Contact Center to ensure exceptional service is provided to both internal and external stakeholders. Your role will involve quality assurance through call monitoring, addressing escalated issues, offering guidance and leadership to the...

  • Customer Service Manager

    3 months ago

    Houston, United States VMC Group Full time

    As the Customer Service Manager, you will oversee the provision of accurate, comprehensive, and timely responses to both internal customers in New Jersey and Texas, as well as external customers. Responsibilities not limited to:Ensuring prompt and precise communication regarding order statuses, expediting requests, pick lists for the Texas plant, and...

  • Customer Service Manager

    1 week ago

    houston, United States VMC Group Full time

    As the Customer Service Manager, you will oversee the provision of accurate, comprehensive, and timely responses to both internal customers in New Jersey and Texas, as well as external customers. Responsibilities not limited to:Ensuring prompt and precise communication regarding order statuses, expediting requests, pick lists for the Texas plant, and...

  • Customer Service Manager

    2 months ago

    Houston, United States Vibration Mountings and Controls Inc Full time

    Job DescriptionJob DescriptionDescription:The Customer Service Manager will oversee the provision of accurate, comprehensive, and timely responses to both internal customers and external customers. Responsibilities not limited to:Ensuring prompt and precise communication regarding order statuses, expediting requests, pick lists for the Texas plant, and...

  • Customer Service Manager

    3 months ago

    Houston, United States VMC Group Full time

    As the Customer Service Manager, you will oversee the provision of accurate, comprehensive, and timely responses to both internal customers in New Jersey and Texas, as well as external customers. Responsibilities not limited to:Ensuring prompt and precise communication regarding order statuses, expediting requests, pick lists for the Texas plant, and...

  • Customer Service Representative

    2 days ago

    Houston, Texas, United States AAA Plus Transportation Service Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Smoothie King. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our guests, and contributing to the overall success of our store.Key...

  • Customer Service Specialist

    1 week ago

    Houston, Texas, United States First Service Credit Union Full time

    Position Overview:The Customer Service Specialist plays a crucial role in ensuring member satisfaction through effective communication and support. This position involves addressing member inquiries via various channels, including phone, email, and fax, while promoting the services and products offered by First Service Credit Union.Key...

  • Customer Service Specialist

    2 weeks ago

    Houston, Texas, United States First Service Credit Union Full time

    Position Overview:The role of the Customer Service Specialist is to effectively address member inquiries through various communication channels, including phone, fax, and email. This position is vital in promoting and providing information about our services and products.Key Responsibilities:Deliver exceptional, courteous, and professional service to all...

  • Customer Service Manager

    2 days ago

    Houston, Texas, United States Chris Hamilton - State Farm Agent Full time

    Job Description**Position Overview**Chris Hamilton - State Farm Agent is seeking a highly motivated and career-oriented professional to join their team as a Customer Service Manager. As a key member of the team, you will be responsible for building and developing customer relationships within the community to promote State Farm products, including auto,...

  • Leasing Consultant

    2 weeks ago

    Houston, Texas, United States Leasing Manager Full time

    Job OverviewWe are in search of a highly proficient leasing consultant who excels in customer service and possesses a vibrant personality. The perfect candidate will demonstrate strong sales capabilities and be skilled in both verbal and written communication. This position requires effective interaction and the ability to foster and sustain positive...

  • Customer Service Case Manager

    2 months ago

    Houston, United States Percepta Full time

    Job DescriptionJob DescriptionRequisition Title: Customer Service Case Manager (03XG4)US-TX-HoustonDescription At Percepta, we bring first-class service across each market we support. As a Customer Service Case Manager working onsite in Houston, TX, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the...

  • Customer Service Case Manager

    7 days ago

    Houston, United States Percepta Full time

    At Percepta, we bring first-class service across each market we support. As a Customer Service Case Manager working onsite in Houston, TX, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.What You'll Be Doing The Customer Service Case Manager will work with...

  • Customer Service Case Manager

    5 days ago

    Houston, United States Percepta Full time

    At Percepta, we bring first-class service across each market we support. As a Customer Service Case Manager working onsite in Houston, TX, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.What You'll Be Doing The Customer Service Case Manager will work with...

  • Customer Service Operations Manager

    1 week ago

    Houston, Texas, United States City of Houston Texas Full time

    Position OverviewThe Customer Service Operations Manager is responsible for overseeing the daily functions and staff within the customer service department. This role is essential in ensuring efficient operations and high-quality service delivery.Key ResponsibilitiesLeadership: Directs and supervises the customer service team, fostering a positive and...

  • Garden Center Merchandiser

    2 weeks ago

    Houston, United States National Garden Service Part time $16

    Job DescriptionJob DescriptionIs the garden center, greenhouse or plant nursery your happy place? Do you enjoy working outdoors, starting in the morning each day? If this sounds like you, we invite you to apply with us!**Our Garden Center Merchandiser role often pairs nicely alongside other merchandising and gig income streams!**This position will service...

  • Healthcare Customer Service Representative

    1 week ago

    Houston, Texas, United States Pediatric Home Service, Inc. Full time

    Position Title: Customer Support AssistantJob Category: Administrative and Business OperationsOverview:Pediatric Home Service, Inc. is a leading provider in home health care, dedicated to enhancing the lives of medically complex patients. We are seeking a Customer Support Assistant to join our dynamic team.Role Summary:As a Customer Support Assistant, you...