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Customer Service Manager

3 months ago

Houston, United States Revcord Full time $45,000 - $60,000
Job DescriptionJob Description

Plan, coordinate and control the activities of the customer service and technical team to maintain and enhance customer relationships and meet organizational and operational objectives. In addition, provide operational support as it relates to product control.

 

Details

  • develop and implement customer service policies and procedures
  • define and communicate customer service standards
  • review and renew customer service contracts
  • oversee the achievement and maintenance of agreed customer service levels and standards
  • direct the daily operations of the customer service team
  • plan, prioritize and delegate work tasks to ensure proper functioning of the department
  • ensure the necessary resources and tools are available for quality customer service delivery
  • review customer complaints
  • track customer complaint resolution
  • handle complex and escalated customer service issues
  • monitor accuracy of reporting and data base information
  • analyze relevant data to determine customer service outputs
  • identify and implement strategies to improve quality of service, productivity and profitability
  • liaise with company management to support and implement growth strategies
  • co-ordinate and manage customer service projects and initiatives
  • ensure budget requirements are met
  • backup to Operations for product training, repair, upgrades, remote installation and support
Company Descriptionwww.revcord.comCompany Descriptionwww.revcord.com