Customer Support Specialist II

Found in: Appcast Linkedin GBL C2 - 3 weeks ago


Phoenix, United States US Tech Solutions Full time

Duration: 12 Months Contract


Responsibilities:

  • Position is specifically for customer data support operations, but may incorporate spare parts order processing.
  • Must be able to provide courteous and professional customer service in response to incoming phone calls for customer data support, spare parts quotes, order placement, tracking of orders/shipments, address billing inquiries, etc.
  • Advise customers on deliveries and investigate shipping issues.
  • Incumbents are expected to maintain professional courtesy and demeanor in all customer interactions and be able to utilize an ERP data entry or order processing system and other software programs to accomplish job tasks.
  • Work activities are performed in an office environment with little environmental or physical discomfort Some lifting, bending, stooping, and reaching occasionally is necessary.
  • Employees may be required to work overtime as well as Weekends and Holiday's as needed.
  • This position could be a 12-hour compressed workweek, daytime or evenings.


Qualifications:

  • Requires ability to speak, read, and write both English and Japanese.
  • Associate Degree or higher in Business Administration or equivalent along with 3 to 5 years’ experience in customer service and supply chain management that may include parts shipping/receiving administration, materials planning, purchasing, and/or product support by telephone preferably in the semiconductor industry.
  • Ability to effectively communicate by telephone with customers as well as working knowledge MS Office applications.


Experience:

Minimum of 3 years of experience


Required Skills:

  • Requires ability to speak, read, and write both Japanese and English.
  • 3 to 5 years’ experience in customer service and supply chain management that may include parts shipping/receiving administration, materials planning, purchasing, and/or product support by telephone


Education:

Associate Degree or higher in Business Administration or equivalent


About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.


Recruiter Details:

Name: Mirza

Email: Teamzebra@ustechsolutions.com

Internal Reference Id: 24-07036



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