Mobility Support Specialist
3 weeks ago
Schedule for this role is Sunday through Thursday 11:00am to 8:00pm MST
Job Summary:As part of Managed Mobility Services, the Mobility Support Specialist supports Calero’s corporate customers by assisting their end-users with process requests for mobility services with vendors across the world. Specialists provide 1st line, and where necessary, 2nd line support, to these end-users with requests including but not limited to: mobile device support, procurement of new devices, sim cards, and other equipment, resolving Help Desk tickets for issues such as data allowances or activations; and providing timely communications and high quality, professional, customer service through a high volume combination of live calls and chats with end-users.
Responsibilities: • Provide 1st line support to end-users through high volume calls, chats, and tickets. • Respond to customer inquiries and tickets and provide resolution within the contracted SLA. • Continuous updating of required ticketing systems. • Provide and maintain a high quality of service. • Partner with the Service Operations Team. • Adhere to specific guidelines and procedures to ensure tickets are being worked correctly to department standards and client specifications. • De-escalate situations involving dissatisfied customers with professionalism, patience, and support. • Timely escalation of any issues that cannot be completed within SLAs to management. • Work to meet all team metrics and goals, set by management. • Perform other duties as needed upon request from immediate supervisor.
Education: • Associate degree preferred.
Experience and Training: • Mobile Device and Service Support experience desired. • Proficient in MS Office/Microsoft 365 (Outlook, Word, and Excel). • Vast experience in working with multiple guides and applications to navigate complex ticketing and queries. • Experience multi-tasking in a Tier 2 customer service environment, in which clients can submit any requests or issues utilizing various outlets, such as chat, calls, and tickets.
Key/Desirable Skills: • Ability to multi-task within computer applications and navigate computer systems. • Attention to detail. • Agility to fast paced environment. • Ability to prioritize and manage multiple responsibilities. • Demonstrates a sense of urgency and ability to meet deadlines. • Ability to work in a team and communicate effectively. • Adequate typing skills for quick and accurate data entry and communication. • Strong oral/written communication/active listening skills.
Critical Thinking
✓ Basic level of problem-solving ability. Follows policies and procedures where facts are readily available.
o Moderate level of problem-solving ability. Gathers and interprets data to solve routine problems that require verification. Some independent judgment required.
o Independent level of problem-solving ability. Resolves semi-complex problems that require independent judgment.
o High level of problem-solving ability. Integrates and interprets data from diverse sources to find solutions to very complex problems.
-
Mobility Support Specialist
7 days ago
Phoenix, United States Telesoft LLC dba MDSL Full timeSchedule for this role is Sunday through Thursday 11:00am to 8:00pm MST Job Summary:As part of Managed Mobility Services, the Mobility Support Specialist supports Calero’s corporate customers by assisting their end-users with process requests for mobility services with vendors across the world. Specialists provide 1st line, and where necessary, 2nd line...
-
HR Mobility Specialist
4 weeks ago
Phoenix, United States TSMC Full timeAt TSMC Arizona, brilliance can ignite a world of innovation and launch a promising future. The world’s most brilliant innovators entrust us to transform their ideas into world-changing products that impact millions of lives. As long as you have the same passion to pursue excellence, you will find your fit here. TSMC Arizona is looking for an experienced...
-
Mobility Specialist
4 weeks ago
Phoenix, United States Hertz Full time $16The Mobility Specialist, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Mobility Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber driversEnsure optimal operational efficacies to provide customers the best rental car experienceProvide assistance creating a...
-
Human Resources Business Partner
1 day ago
Phoenix, United States Verra Mobility Full timeWho we are... Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are...
-
Desktop Support Specialist
3 days ago
Phoenix, United States Monster Beverage Corp Full timeResponsible for installation and maintenance of desktop and laptop systems, including operating systems, application installations, upgrades and repairs Documentation of all Add Move and Change processes Ensures safety and privacy of business network Support Specialist, Desktop Support, Business Systems, Specialist, Support, Microsoft, Manufacturing,...
-
Peer Support Specialist
7 days ago
Phoenix, United States Terros Full timePeer Support Specialist - $2,000 Sign on bonus Phoenix Job Locations US-AZ-Phoenix Job ID 2024-9405 # of Openings 1 Category Behavioral Health/Social Work Program Crisis Mobile Weekly Hours 30 or 40 Overview Terros Health is pleased to share an exciting and New Opportunity for a...
-
Peer Support Specialist
2 weeks ago
Phoenix, United States Terros Full timePeer Support Specialist - $2,000 Sign on bonus PhoenixJob Locations US-AZ-PhoenixJob ID 2024-9405# of Openings 1Category Behavioral Health/Social WorkProgram Crisis MobileWeekly Hours 30 or 40OverviewTerros Health is pleased to share an exciting and New Opportunity for a 40-hour, Peer Support Specialists at our Phoenix Crisis location. As part of the...
-
Software Support Specialist
1 month ago
Phoenix, United States S.M.A.R.T. Full time**Job description** The company (SMART) specializes in management software as a service (SaaS). For over 35 years, SMART has been a leader in the education industry delivering cost efficient solutions. Saving the customer's time and increasing productivity through the implementation of our technologies. This position leads to advancement for the...
-
Peer Support Specialist
1 day ago
Phoenix, United States Terros Full timePeer Support Specialist - $2,000 Sign on bonus PhoenixJob LocationsUS-AZ-PhoenixJob ID2024-9405# of Openings1CategoryBehavioral Health/Social WorkProgramCrisis MobileWeekly Hours30 or 40OverviewTerros Health is pleased to share an exciting and New Opportunity for a 40-hour , Peer Support Specialists at our Phoenix Crisis location .As part of the Phoenix...
-
IT Help Desk Support Specialist
6 days ago
Phoenix, United States The Cavco Family of Companies Full timeAt Cavco Industries, Inc. (NASDAQ CVCO), our 7000 team members are at the heart of everything we do. We design and produce quality, affordable factory-built homes. We are also a leading producer of park model RVs, vacation cabins and factory-built commercial structures. In addition to providing competitive pay and benefits, we provide opportunities for...
-
IT Help Desk Support Specialist
22 hours ago
Phoenix, United States The Cavco Family of Companies Full timeAt Cavco Industries, Inc. (NASDAQ CVCO), our 7000 team members are at the heart of everything we do. We design and produce quality, affordable factory-built homes. We are also a leading producer of park model RVs, vacation cabins and factory-built commercial structures. In addition to providing competitive pay and benefits, we provide opportunities for...
-
Software Support Specialist
7 days ago
Phoenix, United States S.M.A.R.T. Full timeThe company (SMART) specializes in management software as a service (SaaS). For over 35 years, SMART has been a leader in the education industry delivering cost efficient solutions. Saving the customer's time and increasing productivity through the implementation of our technologies. This position leads to advancement for the individuals who work...
-
Mobile Infrastructure Architect
1 month ago
Phoenix, United States Solugenix Full timeMobile Infrastructure ArchitectPhoenix, AZ (Hybrid)Long term contractJob ID 2024-9558Solugenix is assisting a client, a financial services company, in their search for a Mobile Infrastructure Architect. This position is a Long-Term Contract based at Phoenix, AZ (Hybrid). Qualifications:8+ years of hands-on architecture, programming, or equivalent...
-
Mobile Infrastructure Architect
1 month ago
Phoenix, United States Solugenix Full timeMobile Infrastructure ArchitectPhoenix, AZ (Hybrid)Long term contractJob ID 2024-9558Solugenix is assisting a client, a financial services company, in their search for a Mobile Infrastructure Architect. This position is a Long-Term Contract based at Phoenix, AZ (Hybrid). Qualifications:8+ years of hands-on architecture, programming, or equivalent...
-
Account Relations Specialist
1 month ago
Phoenix, United States Comprehensive Mobile Care Full timeComprehensive Mobile Care is searching for a Full-time Customer Relations Specialist. Comprehensive Mobile Care, one of the leading nationwide supporters of dental, hearing, vision, and podiatry providers catering to U.S. seniors, has an opportunity for a Full-Time Customer Relations Specialist. We are located in North Phoenix at the 101 and 7th Street....
-
Mobile Infrastructure Architect
3 weeks ago
Phoenix, United States Solugenix Full timeJob DescriptionJob DescriptionMobile Infrastructure ArchitectPhoenix, AZ (Hybrid)Long term contractJob ID 2024-9558Solugenix is assisting a client, a financial services company, in their search for a Mobile Infrastructure Architect. This position is a Long-Term Contract based at Phoenix, AZ (Hybrid). Qualifications:8+ years of hands-on architecture,...
-
Mobile Phlebotomy Manager
1 week ago
Phoenix, United States Getlabs Full timeSummary/Objective: We are currently seeking a full-time Phlebotomist interested in joining an early stage startup with strong experience leading teams in an office, hospital, or mobile environment. This opportunity will begin as a traditional mobile phlebotomy role and will quickly evolve into a supervisory/administrative role. Full-time $20-25/hour,...
-
Helpdesk Support Specialist
1 month ago
Phoenix, United States Greenberg Traurig Full timeRemote Testing copying a current req: Greenberg Traurig, a global law firm, currently has an excellent full-time employment opportunity for a Helpdesk Support Specialist in the Technology Department of our Phoenix or Doral office. We offer competitive compensation and an excellent benefits package. Position Summary The Technical Support Specialist...
-
Employment Support Specialist
1 month ago
Phoenix, United States The Opportunity Tree Full timeJob DescriptionJob DescriptionDescription:The Opportunity Tree Mission and VisionTo provide quality individualized services to people with intellectual and developmental disabilities in dynamic and innovative environments. The Opportunity Tree is committed to promoting the development of a society that fully embraces individuals with intellectual and...
-
Sr. Mobile Applications Developer
1 day ago
Phoenix, United States Strategic Systems Inc Full timeJob Title: Sr. Mobile Applications DeveloperDuration: 12months+ POSITION SUMMARY:The Senior Mobile Application Developer serves as a lead technical resource on the Digital Development team (Web & Mobile) and participates in all phases of the development life cycle.The Senior Mobile Application Developer analyzes complex business and technical problems and...