Client Support Specialist

2 weeks ago


Phoenix, United States Renren Full time
Lofty, Inc is a rapidly growing and category-defining SaaS platform that caters to residential real estate agents, teams, and brokerages. Our suite of tools addresses the daily pain points faced by agents, empowering them to launch effective marketing campaigns, track leads' activities, build lasting customer relationships, and efficiently manage teams. As a leader in our industry, we are seeking a highly motivated Client Support Specialist to join our team and drive growth within the small and mid-market customer segment.

We are seeking highly qualified candidates in the Phoenix, Arizona location as our beautiful, chic downtown office is a hybrid work environment.

Job Overview

The Client Support Specialist is responsible to provide the best client support from start to finish for every client. You will be troubleshooting issues and providing ongoing training to existing clients to address questions and concerns related to the use of our tools and systems. We are looking for somebody who is ready for a dynamic and technology driven environment with a passion for real estate.

Responsibilities and Duties
  • Own customer issues, from start to finish.
  • Help find solutions to our customers' toughest technical and business questions.
  • Call, video conference, chat, and email all clients in a timely manner to provide a high level of customer support
  • Author content in our customer community and knowledge base.
  • Speak confidently and professionally while troubleshooting
  • Set up, manage, and maintain services for new and existing clients using our proprietary software
  • Investigate issues and software bugs and solve or escalate problems appropriately
  • Follow up consistently with all clients with pending issues
  • Providing outstanding customer support in all channels including social
  • Complete special projects or become the subject matter expert for new parts of our product
  • Learn the ins and outs of our product and the real estate space, and be able to speak confidently to those subjects
  • Collaborate with sales, account managers, billing, marketing, international, and technical teams on special projects

Requirements

Qualifications
  • Associates degree or bachelors degree preferred
  • 2 -4 years experience in customer service and/or related field
  • Previous experience in training, customer service, or technical role
  • Strong organizational and time management skills.
  • Consistent work habits, strong work ethic and attention to detail
  • Strong computer skills with a general understanding of websites, CRM and mobile apps
  • Ability to multitask, and work independently toward deadlines
  • Strong written and verbal communication skills, ability to work well in a small group setting
  • Positive demeanor, trustworthy character
  • Ability to take the initiative and see projects and tasks through to completion
  • Ability to communicate technical and complex issues with clarity and expertise
  • Understanding of real estate and the real estate profession a plus, but not necessary
  • Ability to transform perceived challenges into solutions


  • Phoenix, United States nFocus Solutions Full time

    Job DescriptionJob DescriptionRole Summary        We are looking for a tech-savvy Client Support Specialist with a service-based attitude and exceptional problem-solving skills to join our team. This role is a critical part of the company’s success and is responsible for driving client satisfaction and retention. The Client Support Specialist works...


  • Phoenix, United States One Path Career Partners Full time

    We are hiring for a skilled Client Support Specialist. We are looking for a candidate who is a customer service professional and preferably has call center experience. You will be an initial contact for inbound client requests and will log, document, and notate client conversations/issues. Must have the ability to multitask in a fast-paced environment, have...


  • Phoenix, United States Veritas Global Protection Services, Inc Full time

    Job DescriptionJob DescriptionClient Support SpecialistVeritas Global Protection is one of the fastest growing Vehicle Service Contract companies in the world. This growth has been fueled by innovation, creativity, flexibility and best in class customer service. Veritas is currently partnered with over 3,000 dealerships, including the largest dealer group in...


  • Phoenix, United States nFocus Solutions Full time

    **Role Summary** **You will** - Provide Tier 1 customer support to clients. - Act as the voice of our clients and provide feedback for future enhancements. - Maintain records of each client in CRM (Dynamics). - Ask relevant questions to define the root cause of client issues. - Identify product issues and engage product team to address and resolve them. -...


  • Phoenix, United States Community Bridges, INC Full time

    Community Bridges, Inc. (CBI) is an integrated behavioral healthcare agency offering a variety of different programs throughout Arizona. CBI provides residential, outpatient, inpatient, patient-centered medical homes, medication-assisted treatment, and crisis services to individuals experiencing crisis, opioid use disorder, homelessness, and mental...


  • Phoenix, United States US Tech Solutions Full time

    Job title: Client Agency Specialist I (Tier II) Location: Phoenix, AZDuration: 05 Months (Possible extension/Hire)Provide customer service and support to both internal and external clients, responsible for the timely and accurate set-up, ongoing Maintenace, and support of clients' accounts for both H&B and COBRA. Maintains a knowledge of the products and...


  • Phoenix, United States US Tech Solutions Full time

    Job title: Client Agency Specialist I (Tier II) Location: Phoenix, AZDuration: 05 Months (Possible extension/Hire)Provide customer service and support to both internal and external clients, responsible for the timely and accurate set-up, ongoing Maintenace, and support of clients' accounts for both H&B and COBRA. Maintains a knowledge of the products and...


  • Phoenix, United States US Tech Solutions Full time

    Job title: Client Agency Specialist I (Tier II) Location: Phoenix, AZDuration: 05 Months (Possible extension/Hire)Provide customer service and support to both internal and external clients, responsible for the timely and accurate set-up, ongoing Maintenace, and support of clients' accounts for both H&B and COBRA. Maintains a knowledge of the products and...


  • Phoenix, United States Renren Full time

    Lofty is a high-growth, global SaaS company serving the residential real estate market. Our suite of tools addresses the daily pain points faced by agents, empowering them to launch effective marketing campaigns, track leads' activities, build lasting customer relationships, and efficiently manage teams. As a leader in our industry, we are seeking a highly...


  • Phoenix, United States Renren Full time

    Lofty is a high-growth, global SaaS company serving the residential real estate market. Our suite of tools addresses the daily pain points faced by agents, empowering them to launch effective marketing campaigns, track leads' activities, build lasting customer relationships, and efficiently manage teams. As a leader in our industry, we are seeking a highly...


  • Phoenix, United States F&G Promotions Full time

    Job DescriptionJob DescriptionIf you're ready to embark on a path that fosters growth, learning, and hands-on experience in the world of client relations, we encourage you to explore the opportunity of becoming an Entry Level Client Service Specialist at F&G Promotions. In this role, you'll have the chance to build a strong foundation of customer...


  • Phoenix, United States Greenberg Traurig Full time

    Remote Testing copying a current req: Greenberg Traurig, a global law firm, currently has an excellent full-time employment opportunity for a Helpdesk Support Specialist in the Technology Department of our Phoenix or Doral office. We offer competitive compensation and an excellent benefits package. Position Summary The Technical Support Specialist...


  • Phoenix, United States First Citizens Bank Full time

    Overview: This position supports Bank products and services in the execution of daily sales activities at an advanced level of service ability. Reviews financial information or participates in client support activities in order to Support client interactions with the business unit. Facilitates the sales process by preparing necessary documentation. Ensures...


  • Phoenix, United States Telesoft LLC dba MDSL Full time

    Schedule for this role is Sunday through Thursday 11:00am to 8:00pm MST Job Summary:As part of Managed Mobility Services, the Mobility Support Specialist supports Calero’s corporate customers by assisting their end-users with process requests for mobility services with vendors across the world. Specialists provide 1st line, and where necessary, 2nd line...


  • Phoenix, United States CALERO Full time

    Job DescriptionJob DescriptionSchedule for this role is Sunday through Thursday 11:00am to 8:00pm MSTJob Summary:As part of Managed Mobility Services, the Mobility Support Specialist supports Calero’s corporate customers by assisting their end-users with process requests for mobility services with vendors across the world. Specialists provide 1st line, and...


  • Phoenix, United States Telesoft LLC dba MDSL Full time

    Schedule for this role is Sunday through Thursday 11:00am to 8:00pm MST Job Summary:As part of Managed Mobility Services, the Mobility Support Specialist supports Calero’s corporate customers by assisting their end-users with process requests for mobility services with vendors across the world. Specialists provide 1st line, and where necessary, 2nd line...


  • Phoenix, United States JCO Workforce Solutions Full time

    Duties & Responsibilities Resolves complex technical issues at point of contact Utilizes customer service skills to effectively support a demanding client base Assists with other department activities as needed, and performs additional duties and responsibilities as assigned Candidate should also be flexible to work overtime as needed Skills & Competencies...


  • Phoenix, United States JCO Workforce Solutions Full time

    Duties & Responsibilities Resolves complex technical issues at point of contact Utilizes customer service skills to effectively support a demanding client base Assists with other department activities as needed, and performs additional duties and responsibilities as assigned Candidate should also be flexible to work overtime as needed Skills & Competencies...


  • Phoenix, United States Communitybridgesaz Full time

    **Peer Support Specialist - FA1 00147** Phoenix, AZ, USA Req #1077 Wednesday, February 16, 2022 Community Bridges, Inc. (CBI) is an integrated behavioral healthcare agency offering a variety of different programs throughout Arizona. CBI provides residential, outpatient, inpatient, patient-centered medical homes, medication-assisted treatment, and crisis...


  • Phoenix, United States Communitybridgesaz Full time

    **Peer Support Specialist - FA1 00147** Phoenix, AZ, USA Req #1077 Wednesday, February 16, 2022 Community Bridges, Inc. (CBI) is an integrated behavioral healthcare agency offering a variety of different programs throughout Arizona. CBI provides residential, outpatient, inpatient, patient-centered medical homes, medication-assisted treatment, and crisis...