Customer Support Specialist

3 weeks ago


Phoenix, United States infinite Computing solutions Full time

**Job Title: Customer Support Specialist**

**Skills Required**:
Computer: High-level of PC proficiency and familiarity with a call center environment

Must be competent with Microsoft Office suite (Outlook, Excel/Word/PPT, Teams, etc.)
Multi-monitors Phone: Conference (multi-line) phone lines

Customer Service: Knowledge of customer service principles and practices.
Knowledge to identify and escalate situations requiring management attention.
Knowledge to advise constituent of resolution and/or appropriate action(s), thorough understanding of issue triage and documentation, thorough understanding of level 1 support and escalation procedures. Communication: Excellent business-professional verbal, interpersonal, and written communication skills, including active listening. Office skills: Proper organizing and multitasking.
Efficient communication with high-level individuals.
Attention to detail in verbal and written work.
Effective listening skills
Knowledge of customer service confidentiality

Other: Ability to move from task to task amid interruptions while maintaining a high level of accuracy
Ability to follow-up and keep track of delegated tasks.
Ability to understand and follow documented procedures.
Ability to work effectively as a member of a support team.

**Skills Preferred**:
Phone: CISCO Finesse and CISCO Jabber multi-line experience. Bilingual (Spanish/ English), preferred.

**Experience Required**:
Minimum of one year experience in assisting customers in a call center setting. Experience with high-stress situations and autonomous public-solving skills.

**Experience Preferred**:
Preferred, two years of working within the field of customer service and/or prior experience utilizing an automated call management/problem tracking system in accomplishing job responsibilities.

**Education Required**:
Associate's degree, or higher.

**Job Types**: Full-time, Contract

Pay: $16.00 - $16.57 per hour

**Benefits**:

- Paid time off

Shift:

- Morning shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person

**Education**:

- Associate (preferred)

**Experience**:

- Customer Service/Call center: 1 year (required)
- Microsoft Office suite: 1 year (required)
- CISCO Finesse and CISCO Jabber: 1 year (preferred)

Ability to Relocate:

- Phoenix, AZ 85007: Relocate before starting work (required)

Work Location: In person



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