Customer Support Specialist
3 weeks ago
**Job Title: Customer Support Specialist**
**Skills Required**:
Computer: High-level of PC proficiency and familiarity with a call center environment
Must be competent with Microsoft Office suite (Outlook, Excel/Word/PPT, Teams, etc.)
Multi-monitors Phone: Conference (multi-line) phone lines
Customer Service: Knowledge of customer service principles and practices.
Knowledge to identify and escalate situations requiring management attention.
Knowledge to advise constituent of resolution and/or appropriate action(s), thorough understanding of issue triage and documentation, thorough understanding of level 1 support and escalation procedures. Communication: Excellent business-professional verbal, interpersonal, and written communication skills, including active listening. Office skills: Proper organizing and multitasking.
Efficient communication with high-level individuals.
Attention to detail in verbal and written work.
Effective listening skills
Knowledge of customer service confidentiality
Other: Ability to move from task to task amid interruptions while maintaining a high level of accuracy
Ability to follow-up and keep track of delegated tasks.
Ability to understand and follow documented procedures.
Ability to work effectively as a member of a support team.
**Skills Preferred**:
Phone: CISCO Finesse and CISCO Jabber multi-line experience. Bilingual (Spanish/ English), preferred.
**Experience Required**:
Minimum of one year experience in assisting customers in a call center setting. Experience with high-stress situations and autonomous public-solving skills.
**Experience Preferred**:
Preferred, two years of working within the field of customer service and/or prior experience utilizing an automated call management/problem tracking system in accomplishing job responsibilities.
**Education Required**:
Associate's degree, or higher.
**Job Types**: Full-time, Contract
Pay: $16.00 - $16.57 per hour
**Benefits**:
- Paid time off
Shift:
- Morning shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
**Education**:
- Associate (preferred)
**Experience**:
- Customer Service/Call center: 1 year (required)
- Microsoft Office suite: 1 year (required)
- CISCO Finesse and CISCO Jabber: 1 year (preferred)
Ability to Relocate:
- Phoenix, AZ 85007: Relocate before starting work (required)
Work Location: In person
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