FOH Manager

3 months ago

New Orleans, United States Dickie Brennan & Company Full time

POSITION SUMMARY: The Front of House manager is responsible for managing the front of house during service. This includes servers, aisle, bussers, bartenders, and anyone else who regularly interacts with guests before, during and after service. The FOH Manager ensures that guests enjoy their dining experience.

ESSENTIAL FUNCTIONS:

  • clearly and effectively in a positive manner
  • a positive demeanor and always have guest satisfaction in mind
  • a strong professional presence and remain professional at all times / does not mix business with pleasure
  • an exceptional guest dining experience and resolve guest issues and complaints timely and professionally
  • all aspects of the restaurant through problem solving, progressive industry ideas and staff participation
  • a guest ambassador. Ensure management coverage on the floor at all times
  • all health and sanitation standards of the company and the industry
  • all service standards of the company and the facility
  • support and mentor all FOH hourly staff members to accomplish their goals and provide exceptional guest service
  • clearly and effectively in a positive manner
  • – lead by example and recognizes that he/she serves as a role model for entire staff
  • Focused – Creation, Implementation and Follow Through
  • – Manages by Walking Around
  • the train – available at all times on the floor for our guests and staff. Touch every plate, touch every person.
  • knowledge of all products (menu, wine, spirits, daily specials, promotions, etc)
  • and maintains all restaurant standards – You are the Standard. Actively practice and promote gang service, gang seating, serving, bussing
  • regular communication with corporate office and other members of management. Actively prepare for and participate in meetings with managers, restaurant staff, ownership, and corporate staff
  • by example recognizing that he/she serves as a role model for entire staff
  • performs all duties necessary to close the restaurant.
  • duties as assigned





REQUIREMENTS:

  • school diploma. Some college and/or college degree preferred.
  • of 3 years industry experience with at least 1 year supervisory/management experience.
  • to project the balance of authority and respect in order to get things done while promoting the company culture.
  • to read and write in English with excellent verbal, interpersonal and communication skills
  • certification required (can be received in-house)
  • organizational, multi-tasking, time management, follow-up and analytical skills with solid attention to detail and accuracy
  • in Microsoft Office programs, especially Excel
  • to learn industry specific accounting software (such as Compeat, Micros, Res Source, etc.)
  • skills including use of e-mails (Microsoft Outlook) and information gathering
  • to work in a team-oriented, fast-paced environment with a customer service orientation
  • managerial skills and able to successfully prioritize and manage multiple responsibilities
  • be able to get along with co-workers and manage subordinates as a team
  • flexible and eager to learn new things while thinking analytically and creativity
  • maintain a strong professional presence and present a well-groomed appearance
  • to manage confidential business, customer and employee information with tact and discretion
  • interpersonal communication skills, both written and verbal
  • to create momentum and foster organizational change
  • be able to respond calmly and make rational decisions when handling business related issues in a fast paced environment
  • is performed in a restaurant with varied temperatures. Must be able to sit or stand for extended periods of time, bend, stoop, reach, crouch, kneel, lift, push and pull. May occasionally lift, push, pull or move items weighing up to 30 pounds.
  • dexterity is essential. Must possess finger dexterity to use restaurant and office equipment adeptly
  • be able to dependably work a minimum of 50 hours per week; able to work a varied and flexible schedule as necessary to manage and operate the restaurant effectively
  • presence in the community through community involvement and networking
  • adhere to the established appearance, hygiene, and dress code guidelines
  • to adhere to and comply with all rules and regulations of the company


General Comments: This description is intended to describe the essential job functions and their requirements.It is not an exhaustive list of all duties, responsibilities, and/or requirements of the position. Other functions may be assigned and management retains the right to add to or revise this job description at any time, with or without prior notice. Employment is at-will and this job description does not imply an employment contract.

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