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Event Club Manager
3 months ago
Job Summary: The Event Club Manager assists the Event Sales Manager in executing private events while overseeing club operations and ensuring guest satisfaction. This hybrid role involves leading the FOH and event staff to comply with service standards and protocols and providing necessary resources. This is a full-time, in-person position based in New Orleans, LA. Responsibilities: Event Management: Manage client communication and event detailing from booking through completion. Gather and organize event details, including floorplans, timelines, and menus. Lead tastings, final walkthroughs, and BEO meetings to prepare FOH and BOH for execution. Oversee event execution as the Manager on Duty (MOD), ensuring adherence to BEO details. Support the Event Sales Manager in their absence and vice versa. Input consumption and bar details post-event and send final invoices. Foster relationships with clients, staff, and vendors to encourage repeat business. Club Management: Enhance member and guest experiences by managing daily floor operations and soliciting feedback. Collaborate with the Director of Operations and management team to design and implement service protocols. Use PMS (Seven Rooms) to collect and utilize guest information for improved service. Maintain service speed and efficiency while upholding standards. Build connections with members and encourage team members to do the same. Perform table visits to assess and address guest needs and service disruptions. Communicate openly with AGM and/or GM regarding shift operations. Service & Employee Relations: Lead by example to uphold service standards and directly communicate with team members. Identify and address service vulnerabilities. Conduct regular performance reviews and provide frequent feedback. Ensure staff punctuality and manage payroll discrepancies. Support FOH staff in service needs and maintain open communication with the kitchen. Staff Development: Conduct daily pre-service meetings. Train staff according to service manuals and conduct frequent menu knowledge testing. Follow up on staff training with additional testing. General and Administrative: Ensure compliance with ABC and Health Department regulations. Adhere to employee policies as outlined in the CH Employee Handbook. Respond promptly to emails and communications. Collaborate with management to ensure proper invoice coding and logging. Assist GM in increasing profitability by capturing revenue and minimizing theft and waste. Maintain par levels of operating supplies and perform nightly cash register audits. Document damaged items in the CH Maintenance Journal. Adopt a professional, productive, and positive management style. Experience and Qualifications: Event management/execution (minimum 1 year) Bachelor's Degree Preferred but not required Hospitality experience (minimum 1 year) Ability to work nights and weekends Ability to stand for extended periods of time #J-18808-Ljbffr
