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Café Operations Supervisor
2 months ago
Position Overview:
Hard Rock International (HRI) stands as a premier global brand, recognized for its diverse venues across more than 70 countries, encompassing 265 locations that feature owned, licensed, or managed Rock Shops, Live Performance Venues, and Cafes. With a commitment to excellence, HRI has established itself as a leader in the hospitality and entertainment sectors.
Key Responsibilities:
The Front of House (FOH) Supervisor plays a crucial role in supporting the bartenders, servers, hosts, and bussers in the daily operations of the Café, ensuring exceptional guest experiences while driving sales growth and adhering to all standards and legal requirements. The FOH Supervisor also collaborates with senior management to uphold brand standards and core values, aiming to meet or exceed business objectives.
- Act as a mentor and coach, transforming hourly staff into brand ambassadors and leaders in customer service.
- Welcome employees at the start of their shifts to foster a positive workplace atmosphere.
- Provide ongoing verbal recognition, guidance, and support to team members.
- Inspire staff daily through a positive demeanor and open communication.
- Keep employees informed about restaurant, regional, and corporate policies.
- Work with management to assess work procedures, enhance efficiency, and proactively address emerging needs.
- Train and empower staff to make informed decisions regarding guest satisfaction in line with company training standards.
- Monitor and coach employees on performance, adherence to procedures, and workload management.
- Ensure compliance with safety, sanitation, and security protocols.
- Gather feedback from customers and team members to identify strengths and areas for improvement.
- Develop and adjust the weekly work schedule based on employee needs and business trends.
- Maintain a professional image for employees, guests, clients, and stakeholders.
- Uphold ethical standards to protect the Hard Rock brand image.
- Utilize sustainability programs to contribute to environmental initiatives.
- Demonstrate a self-motivated approach to personal and professional development.
Qualifications:
Experience, Education, and Certifications:
- Minimum of 2 years in a supervisory capacity within a high-volume, casual dining environment.
- Strong understanding of food safety and handling practices.
- Bartending experience is preferred.
- A background in training and development is advantageous.
Skills:
- Ability to innovate and introduce creative ideas to the team.
- Genuine enthusiasm for customer service.
- Excellent verbal and written communication abilities.
- Strong business acumen and practical judgment.
- Proficient problem-solving skills with the ability to implement effective solutions.
- Strong communication and listening skills, with proficiency in speaking, reading, and writing.
- Ability to articulate complex ideas clearly in both individual and group settings.
- Multilingual capabilities are a plus; fluency in English is required.
- Lead by example and align operations with core values and mottos.
- Ensure food and beverage quality and specifications meet brand standards.
- Maintain appropriate management coverage across all FOH operations.
Physical Demands:
- Ability to navigate the corporate office and cafes, including standing, walking, kneeling, and bending for extended periods.
- Capability to sit for prolonged durations.
- Ability to perform repetitive movements with arms, hands, and wrists.
- Effective verbal communication and auditory perception.
- Manual dexterity and hand-eye coordination, with the ability to work overhead.
- Ability to lift, push, pull, or carry objects weighing up to 10 pounds.
- Capability to rotate or twist body parts in a circular motion.
- Tolerance for exposure to varying temperatures, chemicals, and noise levels.
- Willingness to travel by car or plane for extended periods.
Additional Information:
Hard Rock International is committed to equal opportunity employment. We embrace our motto, LOVE ALL SERVE ALL, and strive to cultivate an inclusive workplace culture for every team member. We welcome applications from individuals with disabilities and provide reasonable accommodations as required by law.
Disclaimer:
This job description reflects the essential functions of the position; it does not encompass all tasks that may be assigned. Management reserves the right to revise the job description or require different tasks as circumstances change.
