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Sr. Onsite Service Desk Technician
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Desktop Engineer
2 months ago
We are seeking a skilled Desktop Engineer to join our team and provide exceptional, white-glove support to our end users in a Microsoft environment. The ideal candidate will be responsible for maintaining, troubleshooting, and supporting all desktop and laptop systems, ensuring a seamless and efficient user experience.
Key Responsibilities:
- Provide top-tier, white-glove support for end users, addressing hardware and software issues promptly and professionally.
- Install, configure, and maintain desktop and laptop systems running Windows OS.
- Manage user accounts and permissions within Microsoft Active Directory.
- Troubleshoot and resolve issues with Microsoft Office Suite and other business-critical applications.
- Ensure all systems are kept up-to-date with the latest security patches and software updates.
- Assist with the setup and maintenance of peripheral devices such as printers, monitors, and docking stations.
- Provide remote support for offsite users via phone, email, and remote desktop tools.
- Document all support activities, solutions, and user interactions in the ticketing system.
- Collaborate with other IT team members to improve processes and enhance the overall user experience.
Qualifications:
- Proven experience as a Desktop Engineer or similar role in a Microsoft environment.
- Strong knowledge of Windows OS, Active Directory, and Microsoft Office Suite.
- Excellent troubleshooting and problem-solving skills.
- Outstanding communication and interpersonal skills, with a focus on providing a high level of customer service.
- Ability to manage and prioritize multiple tasks in a fast-paced environment.
- Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are a plus.