Senior Desktop Engineer

1 month ago


Minneapolis, United States Robert Half Full time

Responsibilities:

  • Offer tier-one client support, remotely or on-site
  • Establish and nurture trust-filled relationships with clients
  • Advocate for cutting-edge cloud-based technologies
  • Oversee and provide support for cloud systems and infrastructures like Microsoft Office 365, Azure, and Cisco Meraki
  • Structure, implement and maintain client infrastructures, applications, and system management tools
  • Help manage clients’ cybersecurity and high-availability strategies
  • Decode complex tech solutions for users and decision-makers
  • Keep up-to-date, accurate records of systems, processes, etc.
  • Work collaboratively with team members for optimal client solutions
  • Assist other team members as needed
  • Committed to constant learning and professional growth


Qualifications:

  • 6+ years of hands-on tech support experience, with expertise in assisting top-level users
  • Proficiency with both macOS and Windows Desktop
  • Familiarity with Microsoft related technologies: such as Windows Server, Active Directory, Exchange, and Office 365
  • Prior experience implementing and supporting networks, and a good understanding of TCP/IP, DHCP, and DNS
  • Experience with cybersecurity protocols and best practice, including antivirus, endpoint protection, DLP solutions, disk encryption, SSO and MFA
  • Project Management experience would be beneficial
  • Strong analytical thinking and detail orientation
  • Excellent communication skills, both written and verbal
  • Prowess in time management and prioritizing tasks
  • Ability to excel in a high-pressure, dynamic environment
  • Must be able to be on-site daily (Monday - Friday)
  • Must be available for on-call duty for one week, once every quarter



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