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Senior Desktop Engineer
1 month ago
Responsibilities:
- Offer tier-one client support, remotely or on-site
- Establish and nurture trust-filled relationships with clients
- Advocate for cutting-edge cloud-based technologies
- Oversee and provide support for cloud systems and infrastructures like Microsoft Office 365, Azure, and Cisco Meraki
- Structure, implement and maintain client infrastructures, applications, and system management tools
- Help manage clients’ cybersecurity and high-availability strategies
- Decode complex tech solutions for users and decision-makers
- Keep up-to-date, accurate records of systems, processes, etc.
- Work collaboratively with team members for optimal client solutions
- Assist other team members as needed
- Committed to constant learning and professional growth
Qualifications:
- 6+ years of hands-on tech support experience, with expertise in assisting top-level users
- Proficiency with both macOS and Windows Desktop
- Familiarity with Microsoft related technologies: such as Windows Server, Active Directory, Exchange, and Office 365
- Prior experience implementing and supporting networks, and a good understanding of TCP/IP, DHCP, and DNS
- Experience with cybersecurity protocols and best practice, including antivirus, endpoint protection, DLP solutions, disk encryption, SSO and MFA
- Project Management experience would be beneficial
- Strong analytical thinking and detail orientation
- Excellent communication skills, both written and verbal
- Prowess in time management and prioritizing tasks
- Ability to excel in a high-pressure, dynamic environment
- Must be able to be on-site daily (Monday - Friday)
- Must be available for on-call duty for one week, once every quarter
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