Desktop Support Technician

4 weeks ago

Minneapolis, United States The Phoenix Group Full time

We're seeking a Full-Time Senior IT Support Engineer to excel within an Onsite (hybrid schedule) work environment. This position is based in Minneapolis, MN requiring employees to reach client locations within an hour. Candidates must exhibit exceptional problem-solving skills, adeptly handling various issues while interfacing with end-users at the executive level. We value professionals who can multitask, adapt swiftly to client demands, and employ active problem-solving to ensure top-notch client satisfaction.

Key Responsibilities:

  • Deliver high-quality, executive-level user support to financial services clients both on-site and remotely.
  • Foster trust and rapport with clients.
  • Champion the adoption of cutting-edge cloud technologies.
  • Monitor and maintain modern cloud systems and infrastructure, including Microsoft Office 365, Azure, and Cisco Meraki.
  • Design, implement, document, and upkeep clients' infrastructure, applications, and system management tools.
  • Assist in maintaining clients' cybersecurity, cloud, and high availability strategies.
  • Translate complex technical solutions for end-users and decision-makers.
  • Maintain accurate documentation of assets, configurations, passwords, processes, etc.
  • Collaborate with team members to devise optimal solutions for clients.
  • Demonstrate willingness to assist other team members.
  • Commit to ongoing learning and professional growth.

Required Qualifications:

  • 6+ years of recent end-user technical support experience, with a focus on executive-level users.
  • Extensive expertise in macOS and Windows Desktop environments.
  • Proficiency in Microsoft technologies: Windows Server, Active Directory, Exchange, and Office 365.
  • Experience in implementing and supporting networks, including switches, firewalls, and TCP/IP, DHCP, and DNS.
  • Familiarity with cybersecurity tools and best practices, encompassing next-generation antivirus, endpoint protection, DLP solutions, disk encryption, SSO, and MFA.
  • Strong problem-solving abilities and attention to detail.
  • Excellent written and verbal communication skills.
  • Effective time management and prioritization capabilities.
  • Capacity to thrive in a fast-paced setting and perform under pressure.
  • Availability for daily on-site presence (Monday-Friday).
  • On-call availability once per quarter for a week.
  • Education: High school diploma.

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