Sr. Onsite Service Desk Technician

1 month ago

Minneapolis, United States Ascend Technologies Full time
Job DescriptionJob DescriptionSr. Onsite Service Desk TechnicianReports To: Service Desk Supervisor                       Department: Service Desk
Location: Minneapolis, MN                                      Exemption Status: Non-ExemptPURPOSE:
Ascend Technologies is currently seeking a "Sr. Onsite IT Support Technician" within our Managed Services practice in the Minneapolis area. This person will be responsible for managing users and issues onsite with a client in the Minneapolis area. The Sr. Onsite IT Support Technician is expected to be able to provide advanced desktop and end user support as well as assist with the support of server and network environments, including but not limited to Active Directory, local network devices and VoIP telephony.
RESPONSIBILITIES:
  • Thoroughly and accurately understand issues and analyze problems in a systematic fashion. 
  • Analyze each specific request and determine the underlying problem while recommend proper solutions. 
  • Understand and execute standard escalation procedures with tier two (engineer) support. 

MINIMUM SKILLS, EDUCATION AND EXPERIENCE
  • Customer Service & Communication – Ability to respond calmly to high pressure situations and to professionally communicate with nontechnical staff, executives, and vendors. 
  • Troubleshooting & Problem Solving – Demonstrate good decision making, quickly, in a dynamic environment. 
  • Multitasking & Efficiency – Thoroughly and accurately understand issues and analyze problems in a systematic fashion. 
  • Strong background in Windows client operating systems, standard desktop applications (i.e. Office, Internet Explorer, anti-virus tools), Windows Server Operating Systems, Active Directory, Exchange, desktop imaging. 
  • General issues resolution for Exchange, MDM, BES, Citrix, Firewalls, VPNs, and other more advanced pieces of infrastructure. 
  • Experience with Mobile device support, desktop imaging, and Microsoft Teams. 
  • Excellent organizational, time-management, verbal, and written communication skills. 
  • Microsoft (MCP, MCSA) certifications preferred. 
  • 3-5 years customer service-related experience. 
  • 2-3 years working as a sole technical resource preferred. 
  • 1-2 years' experience supporting backend IT infrastructure such as Exchange, Citrix, and Active Directory. 

At Ascend Technologies we firmly believe that diversity, equity, and inclusion are not only fundamental values but also powerful drivers of innovation, growth, and success. We are committed to fostering an environment where every individual feels valued, respected, and empowered.

CORE VALUES
We are seeking highly motivated individuals who have the willingness and ability to demonstrate Ascend core values: 
  • Committed to Client Success: Our actions and our words always align with the best interest of the client.
  • One Team: We work collaboratively to overcome challenges with humility and respect and do what it takes to find innovative solutions.
  • Integrity: We are unquestionably committed to doing the right thing even when it is hard.
  • Accountability: We hold ourselves and each other accountable for keeping our commitments to our clients, our communities, and one another.
  • Transparency: We create open lines of communication with each other and our clients, fostering relationships founded on candor and trust.

Powered by JazzHR

PGvi1jZBDw

  • Sr. Onsite Service Desk Technician

    1 month ago

    Minneapolis, United States Ascend Technologies Full time

    Sr. Onsite Service Desk Technician Reports To: Service Desk Supervisor                       Department: Service Desk Location: Minneapolis, MN                                      Exemption Status: Non-Exempt PURPOSE: Ascend Technologies is currently seeking a "Sr. Onsite IT Support Technician" within our Managed...

  • IT Service Desk Manager

    2 months ago

    Minneapolis, United States Versique Full time

    The IT Service Desk Manager will oversee the service desk's daily operations, provide technical support to end-users, and ensure proper incident and problem management processes are followed. The role also involves overseeing IT service management and IT management activities. Worksite Location: Onsite in Eden Prairie, MN Roles & Responsibilities: ...

  • Service Desk Technician

    3 weeks ago

    Minneapolis, Minnesota, United States Sun Country Airlines Full time

    JOB SUMMARYThe Service Desk Technician position is responsible for providing technical support for Sun Country by troubleshooting issues, installing and deploying software, and fulfilling requests and closing incidents. Job DescriptionESSENTIAL FUNCTIONSReasonable accommodations may be made to enable individuals with disabilities to perform the essential...

  • Service Desk Analyst

    3 weeks ago

    Minneapolis, United States NetSPI LLC Full time

    Job DescriptionJob DescriptionNetSPI is the proactive security solution used to discover, prioritize, and remediate security vulnerabilities of the highest importance. We help secure the most trusted brands on Earth with our Penetration Testing as a Service (PTaaS), Attack Surface Management (ASM), and Breach and Attack Simulation (BAS) solutions. Leveraging...

  • Service Desk Technician

    4 weeks ago

    Minneapolis, United States Sun Country Airlines Full time

    Description JOB SUMMARY The Service Desk Technician position is responsible for providing technical support for Sun Country by troubleshooting issues, installing and deploying software, and fulfilling requests and closing incidents. Job Description ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform...

  • Service Desk

    3 weeks ago

    Minneapolis, United States Experis Full time

    Job Title: Service Desk Specialist Location: Minneapolis, MN Work Model: Remote (candidates must be local to MN) Term: 18 Month Contract Responsibilities: Preform service desk "services".The services shall ensure proper computer and telephone operation so that end users can accomplish business tasks, including receiving, prioritizing, documenting, and...

  • Senior Onsite IT Support Specialist

    2 weeks ago

    Minneapolis, Minnesota, United States Ascend Technologies Full time

    Job OverviewPosition Title: Senior Onsite IT Support SpecialistReports To: Service Desk SupervisorDepartment: Service DeskExemption Status: Non-ExemptOBJECTIVE:Ascend Technologies is actively looking for a Senior Onsite IT Support Specialist to join our Managed Services team. This role involves providing comprehensive user support and troubleshooting onsite...

  • Onsite Maintenance Technician

    4 weeks ago

    Minneapolis, United States RowCal Full time

    Job DescriptionJob DescriptionOnsite Maintenance TechnicianLocation: Edina, MNAbout RowCal:RowCal is an HOA and Property Management company founded on doing things better. We do it all with a refreshing, can-do attitude and joyful spirit that puts HOA leaders at ease. We'll be a partner that cares, collaborates and creates the best HOA experience for a...

  • Onsite Maintenance Technician

    2 weeks ago

    Minneapolis, United States RowCal Full time $65,000 - $70,000

    Job DescriptionJob DescriptionOnsite Maintenance TechnicianLocation: Edina, MNAbout RowCal:RowCal is an HOA and Property Management company founded on doing things better. We do it all with a refreshing, can-do attitude and joyful spirit that puts HOA leaders at ease. We'll be a partner that cares, collaborates and creates the best HOA experience for a...

  • Audio Visual Service Technician 3

    4 weeks ago

    Minneapolis, United States INTEREUM HOLDINGS LLC Full time

    Job DescriptionJob DescriptionDescription:WHO WE ARE: Through our offering of furniture, walls, and audio-visual solutions, the I3 Group is on a mission to transform the way people work, learn and heal across the Midwest. Our company is fueled by the synergy of two Certified Platinum MillerKnoll dealers, Interior Investments (IL, WI, MO) and Intereum (MN)....

  • Sr Java Full Stack Developer

    1 week ago

    Minneapolis, United States Pinnacle Group, Inc. Full time

    Title: Sr Java Full Stack Developer Location: Irving (Hybrid, 3 days onsite per week)Duration: Long Term ContractRate: $55-60/hr on W2Details: Looking for a Sr Java Full Stack Developers.Skills we’ll prioritize will include Client-Side Scripting with AngularExperience working with Mongo DB

  • Service Desk Analyst

    4 weeks ago

    Minneapolis, United States TEKsystems Full time

    Description: The Service Desk Analyst delivers L1 technical support for primary incident resolution or escalation to L2 support teams as needed. Responsibilities include initial documentation, troubleshooting, research, and resolution of incoming incidents and requests concerning the use of supported software and hardware. Service Desk Analysts are provided...

  • Front Desk Administrator

    1 week ago

    Minneapolis, United States LifeSource Full time

    LifeSource is hiring a Front Desk Administrator to ensure a welcoming and informative environment for anyone visiting or working in the LifeSource Headquarters in Minneapolis. This person will serve as the first and last point of contact and will provide a calm, and friendly face and voice of the organization. The following information provides an overview...

  • IT Support Technician

    4 weeks ago

    Minneapolis, United States MacPhail Center for Music Full time

    Job DescriptionJob DescriptionTITLE:                   IT Support TechnicianREPORTS TO:      Director of ITSTATUS:               Non-Exempt; part time, 24 hours per weekLOCATION:          Minneapolis, onsiteSCHEDULE:          Tuesday – Friday, 4 PM – 8 PM                             ...

  • Sr infrastructure Architect

    3 weeks ago

    Minneapolis, United States On-Demand Group Full time

    On-Demand Group is currently seeking for a Sr infrastructure Architect for a 6-month contract engagement.Title: Sr infrastructure ArchitectDuration: 6 month contractLocation: Minneapolis, MN - Onsite 1-2x/weekNetwork infrastructure and Active Directory redesign for operationally critical systemsFirewall and system security zoning redesign and...

  • Sr Infrastructure Architect

    2 weeks ago

    Minneapolis, United States On-Demand Group Full time

    On-Demand Group is currently seeking for a Sr infrastructure Architect for a 6-month contract engagement.Title: Sr Infrastructure ArchitectDuration: 6 month contractLocation: Minneapolis, MN - Onsite 1-2x/weekNetwork infrastructure and Active Directory redesign for operationally critical systemsFirewall and system security zoning redesign and...

  • Sr Infrastructure Architect

    2 weeks ago

    Minneapolis, United States On-Demand Group Full time

    On-Demand Group is currently seeking for a Sr infrastructure Architect for a 6-month contract engagement.Title: Sr Infrastructure ArchitectDuration: 6 month contractLocation: Minneapolis, MN - Onsite 1-2x/weekNetwork infrastructure and Active Directory redesign for operationally critical systemsFirewall and system security zoning redesign and...

  • Customer Service/Front Desk Team

    1 month ago

    Minneapolis, United States NOW BOARDING LLC Full time

    Job DescriptionJob DescriptionFront Desk/Customer serviceDepartment: Front DeskReports to: Front Desk SupervisorStatus: Part-Time & Full-Time/ Non-ExemptJob Purpose: You are an integral part of the Front Desk Department, responsible for providing exceptional customer service. Your attention to detail and adaptability create a positive experience for both...

  • Customer Service/Front Desk Team

    1 month ago

    Minneapolis, United States NOW BOARDING LLC Full time

    Job DescriptionJob DescriptionBenefits:Dental insuranceEmployee discountsFree uniformsHealth insurancePaid time offVision insuranceFront Desk/Customer serviceDepartment: Front DeskReports to: Front Desk SupervisorStatus: Part-Time & Full-Time/ Non-ExemptJob Purpose: You are an integral part of the Front Desk Department, responsible for providing exceptional...

  • HVAC Service Department Head

    5 days ago

    Minneapolis, Minnesota, United States Gittleman Construction Full time

    About the RoleGittleman Construction & Maintenance Corporation, a leading provider of expert maintenance and repairs, is seeking an experienced HVAC Service Manager to oversee the operation and development of its HVAC Services department.This is a key leadership position that requires a high degree of technical knowledge, exceptional customer service skills,...