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Service Desk Analyst

2 months ago

Columbus, United States Agility Partners Full time

About this Role

Agility Partners is seeking a qualified Service Desk Analyst to fill an open position with one of our banking clients. This is an exciting opportunity to provide outstanding customer service while troubleshooting and resolving technical issues. You will have the chance to build relationships with colleagues, stay up to date on the latest technologies, and work in a high-volume environment. The role offers growth opportunities as you help improve the service desk processes.


Responsibilities:

  • Provide technical assistance and support related to computer systems, hardware, and software.
  • Respond to queries, run diagnostic programs, and isolate problems to determine solutions.
  • Troubleshoot issues via in-person, phone, or email, ensuring timely and accurate resolution.
  • Collaborate with internal support teams to enhance the service desk's performance and processes.

The Ideal Candidate

  • Minimum of 1 year of IT support, customer service, and call center experience (can include internships or academic projects).
  • Familiarity with Microsoft Office and Internet tools; A+ and Network+ certifications.
  • Experience in a banking environment is preferred.
  • Strong verbal communication skills and ability to resolve complex customer issues quickly.
  • Available to work daytime, evening hours, and some weekends as part of a permanent schedule.

Benefits and Perks

This is a great opportunity to work for a mid-sized financial institution that is striving to be the bank of choice; one that focuses on its customers, not its competition. An organization that provides a dynamic, fulfilling work environment that is productive, collaborative and innovative.

  • Highly visible team with a regional financial services company where your work matters and your accomplishments are recognized
  • Amazing opportunity for growth, healthy work/life balance and a community focused environment
  • Working for an organization that focuses on company culture, inclusion and diversity
  • On a team whose Core values that include: Can-Do Attitude, Service at Heart and Forward Thinking
  • 50% medical coverage for you and your entire family, short/long term disability and life insurance options
  • 401(k)
  • Life Insurance
  • Disability coverage