HVAC Account Manager

3 weeks ago

Fort Worth, United States APS Building Services Inc Full time

Are you an Account Manager looking for your next adventure and to advance your career?


If so, we’d love to hear from you


APS Building Services is looking to add an Account Manager to their team as they are growing. This particular role will be located out of the Fort Worth, TX area. The primary function of this position is to ensure high customer satisfaction by instilling APS company Mission, Vision, and Core Values. This role requires the Account Manager to develop and maintain strong relationships with existing and new customers. As an Account Manager, coordination and communication with and between APS department managers to achieve the customers’ goals.


** May require extended hours. **

** Works under minimal supervision. **

** This position reports to the Sales Manager. **


Core Responsibilities:

  • Accurately and timely meet customers request with proposals and other services that APS provides.
  • Maintain current relationships with customers
  • Build new customer relationships.
  • Drive new Preventive Maintenance (PM) contracts, focusing on long-term value for clients and the company.
  • Accountable for making annual sales goal.
  • Participate in industry associations to keep APS name in front of customers
  • Meets with Sale Manager weekly to report/discuss job progress, issues/conflicts to determine need for upper management involvement.
  • Manage flow and transmittal of wireless job files to assure timely billing; maybe daily or weekly, as appropriate.
  • Review PM contracts monthly for renewal and profitability.
  • Obtain customer feedback and make customers aware regarding APS service capabilities.
  • Attend company events and build the APS culture
  • Provide the service team with all information needed to perform jobs needed to be completed.
  • Monitor D-Board and know your customer’s needs, sub-contract jobs going on, PM’s taking place, rentals, and customers concerns.
  • Determine the cause of all jobs with less than 30% profitability.
  • Review and identify reason as well as corrective measures to take in future.
  • Support Sales team as necessary.
  • Performs other duties as required.


Qualifications:

  • High School Diploma or GED, vocational/technical school is preferred
  • 3 years of experience working in the HVAC/Plumbing industry
  • 2 years minimum of sales and estimating experience


Key Characteristics of the Ideal Account Manager:

  • Servant Leader – desires to serve and help others first through identifying and meeting the needs of colleagues, customers, and communities vs. meeting one’s own needs.
  • Humility - having or showing a modest or low estimate of one's own importance.
  • Improver – highly motivated to solve problems and improve processes/systems due to a mentality of always looking for a better way to do something.
  • People Smart - exhibits common sense, good judgment and intuition about people and knows what is happening in a group situation and how to deal with others in the most effective way.
  • Collaborator -Ability to work effectively with others to solve problems and work toward shared goals.
  • Strategic - Encompasses capabilities that envision the future, develop detailed plans, set, prioritize, and achieve goals.
  • Excellent Communicator – Has strong verbal and written communications skills to convey information in a clear and concise manner that is easy for others to quickly understand.
  • Self-Starter – Creates ideas and follows through without prodding, balanced with judgment and knowing when and how to ask for assistance and counsel.


#FTR

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