Contract Documentation Specialist/Customer Excellence Specialist

4 weeks ago


North Chicago, United States US Tech Solutions Full time

Job Title: Customer Excellence Specialist

Location: North Chicago IL 60064

Duration: 04+ Months


Purpose:

The Customer Excellence Specialist I works within the Purchasing & Supplier Management (PSM), which provides contracting direction to multiple functional areas within the company. The role supports the Customer Excellence Manager and is responsible for supporting, enforcing and managing the strategy at the transactional level set by the Category Team at the site in concert with the Corporation’s overall strategies. The position’s objective is to lead through execution of assigned transactions while deploying process efficiencies.


Responsibilities:

1)Understand the Organization’s approved buying channels and contracting policy for goods and services and help guide requestor’s to the appropriate buying channel Supplier Management Team.

2) Support and collect due diligence information required for evaluating and approving new suppliers, in line with the Preferred Supplier Networks

3) Administrative support for purchasing projects and supplier management (contract reviews, bid summary justifications, vendor record updates, approving Purchase Orders, data analysis)

4) Works with high ethical standard, in compliance with the law and the clients policies and procedures

5) Support the Category Team strategy by enforcing the supplier preferred network, having understanding of Category Team initiatives/priorities, having subject matter expertise and educating stakeholders of the same

6) Effectively develop and negotiate confidentiality agreements, standalone contracts and Statements of Work and any other agreement in alignment with agreed category strategies, at a financial approved and authorized for the position

7) Manage standard Procure-to-Pay intake contract requests within established Service Level metrics

8) Assist in the execution of process efficiency related projects that serve to improve customer experience within the Procure-to-Pay process

Qualifications, including Skills, education, and experience

Required Qualifications & Skills

Bachelor’s degree OR 4 years equivalent work experience

• The ideal candidate should have some experience with procurement from an indirect perspective, such as sales/marketing/meetings/benefits.

• Strong knowledge of MS Excel, PowerPoint, Word and Outlook.

• Strong experience of customer services type roles; interpersonal as well as written/oral communication

Preferred Qualifications & Skills

• Ability to prioritize and organize workload across multiple projects

• Possesses ability to learn and utilize other software tools as necessary


US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Recruiter Details:

Name: Rahul Lahiri

Email: Rahul.Lahiri@ustechsolutionsinc.com

Internal reference ID: N/A



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