Contract Documentation Specialist/Customer Excellence Specialist
4 weeks ago
Job Title: Customer Excellence Specialist
Location: North Chicago IL 60064
Duration: 04+ Months
Purpose:
The Customer Excellence Specialist I works within the Purchasing & Supplier Management (PSM), which provides contracting direction to multiple functional areas within the company. The role supports the Customer Excellence Manager and is responsible for supporting, enforcing and managing the strategy at the transactional level set by the Category Team at the site in concert with the Corporation’s overall strategies. The position’s objective is to lead through execution of assigned transactions while deploying process efficiencies.
Responsibilities:
1)Understand the Organization’s approved buying channels and contracting policy for goods and services and help guide requestor’s to the appropriate buying channel Supplier Management Team.
2) Support and collect due diligence information required for evaluating and approving new suppliers, in line with the Preferred Supplier Networks
3) Administrative support for purchasing projects and supplier management (contract reviews, bid summary justifications, vendor record updates, approving Purchase Orders, data analysis)
4) Works with high ethical standard, in compliance with the law and the clients policies and procedures
5) Support the Category Team strategy by enforcing the supplier preferred network, having understanding of Category Team initiatives/priorities, having subject matter expertise and educating stakeholders of the same
6) Effectively develop and negotiate confidentiality agreements, standalone contracts and Statements of Work and any other agreement in alignment with agreed category strategies, at a financial approved and authorized for the position
7) Manage standard Procure-to-Pay intake contract requests within established Service Level metrics
8) Assist in the execution of process efficiency related projects that serve to improve customer experience within the Procure-to-Pay process
Qualifications, including Skills, education, and experience
Required Qualifications & Skills
• Bachelor’s degree OR 4 years equivalent work experience
• The ideal candidate should have some experience with procurement from an indirect perspective, such as sales/marketing/meetings/benefits.
• Strong knowledge of MS Excel, PowerPoint, Word and Outlook.
• Strong experience of customer services type roles; interpersonal as well as written/oral communication
Preferred Qualifications & Skills
• Ability to prioritize and organize workload across multiple projects
• Possesses ability to learn and utilize other software tools as necessary
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Recruiter Details:
Name: Rahul Lahiri
Email: Rahul.Lahiri@ustechsolutionsinc.com
Internal reference ID: N/A
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