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IT Support Professional

4 months ago

Parsippany, United States Summit Financial Full time

Summary:

Ranked one of the top 100 top RIAs by Barron’s & Forbes and headquartered in Parsippany, New Jersey with several regional offices across the country, Summit Financial LLC is a ~$10 billion independent advisory firm that has been providing comprehensive financial planning and wealth management services to high-net-worth individuals for over 40 years. We are looking for an IT Support Professional needed to join our growing information technology team. This role will be a first point of contact for troubleshooting end-users’ technical problems. The position will report into the firm’s IT Director.



Role and Responsibilities:

  • Provide end-user support for all aspects of IT - desktops, laptops, mobile devices and software
  • Troubleshoot basic networking problems
  • Setup new computers and users and provide systems training
  • Provide assistance with audio visual setup in conference rooms and corporate functions
  • Assist with Mitel VoIP troubleshooting and setup
  • Be a first point of contact for other daily technical issues and escalate as necessary
  • Assist IT with ongoing projects as necessary
  • Ability to install, configure and maintain personal computers, networks and related hardware and software



Requirements:

  • CompTIA A+ certification required
  • A college degree in a technical field or equivalent combination of experience and training
  • Microsoft Active Directory and Windows desktop administration in a domain environment
  • MS Office including Outlook setup and associated issue resolution
  • Basic networking including:
  • Understand basic switching and routing concepts
  • Familiarity with DNS and DHCP



Preferred Qualifications:

  • Salesforce Experience a plus
  • Office 365
  • Android and IOS experience
  • Self-motivated
  • Attention to detail and ability to multi-task
  • Strong interpersonal and communication skills
  • Travel may be necessary to support branch offices



This Job Is Ideal for Someone Who Is:

  • Dependable -- more reliable than spontaneous
  • People-oriented -- enjoys interacting with people and working on group projects
  • Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
  • Achievement-oriented -- enjoys taking on challenges, even if they might fail
  • Innovative -- prefers working in unconventional ways or on tasks that require creativity
  • High stress tolerance -- thrives in a high-pressure environment