Business Development Representative
5 days ago
Job Summary
The Inside Business Development Representative is responsible for sourcing and developing leads into long-term customer relationships. Once a relationship is established, this role helps onboard new accounts and collaborates with the Account Management and Operations teams to ensure customer retention, growth, and diversification.
Key Responsibilities
- Strategically source leads aligned with company goals and objectives.
- Build strong relationships with potential clients to establish premium partnerships.
- Meet or exceed monthly and quarterly revenue and profit objectives set by leadership.
- Utilize sales strategies to foster stable and lasting customer partnerships.
- Participate in individual account reviews, sharing successes and obstacles with leadership.
- Collaborate with logistics professionals to build customer trust and ensure smooth business execution.
- Maintain accurate records in the Transportation Management System, including freight data and load plans.
- Update the CRM with engagement notes and call cycles regularly.
- Communicate effectively and proactively with customers, vendors, and internal teams.
- Address customer trends and potential issues, providing timely updates and educational insights.
- Establish both transactional and contractual rates across various modes and service offerings in partnership with leadership.
- Proactively identify and solve problems, positioning yourself as an expert logistics provider.
- Participate in special projects and other assigned duties as required.
Job Qualifications
- At least 1 year of sales experience, with strong interpersonal and communication skills.
- Ability to negotiate effectively and follow up consistently.
- Proficient in reading and interpreting business data and writing professional correspondence.
- Availability to work after hours or weekends, depending on customer demands or seasonal needs.
- Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint; familiarity with CRM and BI systems is a plus.
- Strong organizational and multitasking skills with exceptional attention to detail.
- Ability to connect with team members, customers, and stakeholders on a personal level, fostering trust and collaboration.
- Capability to learn and adapt to new software and systems.
Work Environment and Physical Demands
- This role operates in a traditional office environment.
- Regularly requires talking and hearing; frequently involves standing, walking, and using hands and arms to handle tasks.
- Occasionally required to lift objects up to 20 pounds.
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