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Inside Support Representative

4 months ago

Fort Worth, United States Acara Solutions, An Aleron Company Full time

Acara solutions is looking for a Builder Support Representative to hire in Fort Worth, TX for our partner

Pay Rate: $22 - $24/hr


The primary responsibility of the Builder Support Representative Level I role is to assist the Outside Builder Sales team in the sales cycle, adding value to create customers for life. This includes problem solving, tracking orders, creating orders, communicating backorders, scheduling deliveries, trouble-shooting issues, and assisting with billing discrepancies. Most of the customer interactions will be by phone or email.


Key Responsibilities

ADMINISTRATIVE

  • Maintain a full understanding of product lines, nuances to products, and be able to create complete, accurate specifications on demand.
  • Utilize Eclipse to manage backorders communicated by writer (calling queue).
  • Receive and execute purchase orders on behalf of customer's needs.
  • Manage backorders by contacting vendors for updates on ETAs and communicate to the writer and the customer. Provide solutions as needed.
  • Enter Service Now tickets for maintenance issues, technical issues.


CUSTOMER FOCUS

  • Own the call by trouble-shooting issues and following up with updates until resolved.
  • Provide clear communication to customer as well as writer utilizing internal notes section in Eclipse and/or Salesforce
  • Work closely with vendors to make sure product shipment /delivery dates are adhered to and communicate changes appropriately to the customer.