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Commercial Operations Product Support

2 months ago

Providence, United States Themesoft Inc. Full time

Job Title: Commercial Operations Product Support

Location: Providence, Rhode Island (onsite)

Duration: 12+ Months Contract


Job Description


The Comm Ops Prod Support III role will focus on activities that directly impact performance and stability of the systems that support operational processes across Commercial Loan Operations. As a key member of the Platform Experience Team, it will serve as a commercial loan business process expert on AFS and LoanIQ project implementations throughout the lifecycle.

Primary responsibilities include:

Driving performance by identifying system efficiencies that will improve business processes.

Supporting operational readiness for change initiatives.

Providing subject matter expertise of system functionality to support operational processes.

Managing and mitigating operational risks associated with Commercial Loan platforms.

Identifying and implementing process improvements.

Employing problem solving skills to handle exception processing items.

Improving client experience.

Enhancing colleague engagement.

Assisting in day-to-day operational processing questions as related to commercial loan platforms.

Providing guidance and support to end-users on system functionalities and best practices

Qualifications, Education, Certifications and/or Other Professional Credentials

3-5 years’ experience in commercial lending operation or operational support team

Strong understanding of the project lifecycle

Advanced knowledge in commercial lending applications (AFS, LoanIQ)

Advanced knowledge of commercial loan products and lifecycle processes

Excellent written and verbal skills

Excellent customer service skills

Excellent problem-solving skills

Strong analytical skills

Efficient time management skills

Excellent interpersonal skills: Ability to work effectively in a collaborative team environment.

Self-thinker: able to work through issues and escalate only when appropriate.

High attention to detail with the ability to maintain accurate documentation.


Thanks,

Karthick Ramasamy

Lead Technical Recruiter

karthick.r@themesoft.com