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Operations - Unit Supervisor

4 months ago

Miami, United States FirstBank Full time

Job Summary:

The Unit Supervisor manages operations of multiple functions or processes within Loan Operations. This includes developing plans to manage units’ operational performance and ensures the achievement of both short and long-term goals and objectives. Monitor individual performance of employees within units supervised. Maintain established policies and procedures for processes performed. Provide support to the Loan Servicing Manager and/or Operations Manager in managing a broad variety of operations and administrative departmental activities. This includes the operational excellence process and initiatives, conducting data integrity, compliance, and operational efficiency analysis and reporting.


Essential Responsibilities:

Supervise assigned units by organizing and/or processing the daily activities for loan servicing to the core loan system, including: (1) Payment Processing for all loans, including liaison with core vendor; (2) Loan Maintenance; (3) Loan Claims and Complaints Management Process; (4) Reconciliation of General Ledger Accounts; (5) Collateral Release Processing; and (6) Call Center Management.

Provide leadership, coaching, and guidance to team members.

Verify accuracy and completeness of assigned staff's work, identifying and addressing training opportunities as appropriate.

Develop plans to achieve and ensures completion of goals and objectives.

Ensure procedural manuals are maintained and properly updated.

Develop relationships and interact with internal Business Units and external Customers to resolve problems.

Research and resolve issues escalated by supervised staff; seek approval from management to modify procedures to enhance performance of assigned units within established policies.

Design, maintain and monitor the KPI’s for the functions under supervision and monitor these on a frequent basis to ensure operational excellence within areas supervised.

Knowledge ACH/CCD/NATCHA.

Support the Loan Servicing Manager and/or Operations Manager in the development, documentation and presentation of operational excellence initiatives.

Support the Loan Servicing Manager and/or Operations Manager in the strategic planning initiatives, as well as, development, preparation analysis and presentation of the Monthly Senior Leadership reporting (Key Performance Indicators, Service Level Agreements and Scorecards).

Assist in the monitoring, documentation, and tracking of audit comments corrections and commitments.

Other Responsibilities:

Provide support to other OPERATIONS DEPARTMENT areas, as instructed by management and/or needed.

Perform other duties and special projects as assigned or directed.

Work on different special projects as assigned by management.

Monitor departmental metrics to identify process improvement in order to achieve measurable and sustainable results for continuous reduction.

Assist the Loan Servicing Manager and/or Operations Manager in monitoring of workload within the unit and capacity planning analysis.

Support in the root cause analysis of departmental issues and opportunities of improvement; and train on these topics until resolution.


Independence of Judgment:

The degree of judgment is related to the integration and coordination of varied elements and its application to specific subjects.


Supervisory Responsibilities:

This job has direct supervisory responsibilities.

Impact of Errors:

The impact of errors in this position could affect job and department activities and essential activities of administrative, operational or business nature that might have a considerable economic impact.


Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Specific vision abilities required by this position, include close and distance vision. While performing the above duties the employee is regularly required to sit for prolonged period of time, use hands to finger, handle, or feel and talk and hear.


Work Environment:

Employees in this job work in an office environment with a comfortable room temperature, good lighting, and quiet conditions. These employees are ​exposed to external elements when representing the corporation at external events and may be required to work extended hours, including holidays, should these coincide with company events.


Minimum Requirements:

Bachelor’s Degree in Business Administration or Accounting is preferred.

Minimum of 5 years of experience in a similar job is required or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job is required.

Exceptional Excel skills.

Bilingual preferred.

Ability to work independently, as well as part of a team to achieve department goals.

Ability to work with all levels of management and staff.

Ability to work in a high volume and time sensitive environment.


Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not indented to be an exhaustive list of all responsibilities, duties, skills required of personnel so classified. The reporting relationship may not reflect the most recent changes to the corporate reporting structure.

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Florida:

First Bank Florida is a proud to be an Equal Employment Opportunity Employer and takes affirmative action to employ Women, Protected Veterans, People with Disabilities and Minorities regardless of gender identity, sexual orientation, and any other legally protected status.