Customer Success Specialist

1 day ago

Detroit, United States Hush Full time

At the core of Hush's mission, our Customer Success team plays a pivotal role. This team is instrumental in ensuring customer satisfaction from the initial product demonstration to ongoing support post-implementation. As a Customer Success Specialist, you'll be involved in crucial aspects of Hush’s product Implementation, product management and strategy, and providing both technical and business support to our customers, their employees, and their clients. 


Do you have exceptional customer service skills and an insatiable need to get stuff done? Are you looking to kick-start your career at an interesting cybersecurity values-driven tech startup? Do you love surrounding yourself with smart people who challenge you to grow and learn? At Hush, we’re protecting the world, one person at a time. We’re helping leading organizations protect themselves and their people from hackers, haters, harasseers, and hunters, using the category’s most innovative AI-led platform. We’ve been recognized as a great place to work, as a cybersecurity company to watch. We are looking for top performers who have a track record of success and want to build a company and a better world together.


When our customers choose Hush, they’re getting a partner, not just a vendor. They expect and need our Client Success team to deliver at the high bar we’ve set We care deeply about our relationships and treat our customers' needs, fears, objectives, and successes as our own. We’re looking for someone obsessed with helping, guiding, and delighting our community.


Interested in growing your career? Apply now.


Responsibilities


  • As a Customer Success Specialist, you will be responsible for contributing to new client onboarding and training, ongoing client support, and the retention and expansion of existing client relationships. In this role, you will:
  • Be the primary point of contact for our clients and become a true partner in helping them achieve their goals.
  • Advise and educate clients on the power of Hush.
  • Build meaningful relationships with each client to truly understand their challenges, and ensure our solutions to meet their unique needs.
  • Develop deep expertise in our technology and provide hands-on technical support throughout customers and their users’ journey with Hush.
  • Work collaboratively across internal product and engineering teams to translate your clients’ feedback into improvements to our product.
  • Receives, monitors, responds to, and updates ticketing tracking system, other technologies to document and track support services work through phone, email, and chat.
  • Respond promptly to all contact inquiries, assessing and addressing their needs with empathy and efficiency.
  • Escalate complex issues as necessary, ensuring all concerns are directed to the appropriate channels for resolution, thereby maintaining high standards of service and support.
  • Creates, updates, and maintains FAQ documentation for use within the group as well as outside entities.
  • Participates in and contributes to scheduled and ad-hoc training.
  • Performs other related duties as assigned.


Experience Required


  • High school diploma or equivalent, associate’s or bachelor’s degree a plus.
  • Previous tenure in an office setting.
  • One or more years’ experience in a customer service environment and experience in a frontline customer service environment OR any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
  • Demonstrated ability to handle multiple competing priorities/projects/priorities at once.
  • Demonstrated understanding of how to problem-solve.
  • Proven track record in building and maintaining strong customer relationships.
  • Demonstrated proactive approach to work and ability to work well independently.


Skills Required


  • Good technology ability, able to quickly learn new software.
  • A natural ability to understand and articulate software features.
  • Strong passion for application functionality and design.
  • An innate desire to help, understand, and find solutions.
  • Excellent communication skills, both written and verbal with technical and nontechnical customers, and a knack for staying calm under pressure.
  • Interpersonal skills, professional and courteous demeanor, great phone etiquette.
  • Ability to model empathy, compassion and emotional intelligence.
  • Working knowledge of Excel.
  • Understanding of Windows and/or Mac functionality.
  • Accuracy and attention to detail.


Other Requirements


  • Ability to work from our Detroit, MI office 4 days a week.
  • Authorization to work in the United States.


Why You Should Work At Hush


Work side by side with experienced, driven people. The ability to make a big impact on a growing organization and drive your own growth. The opportunity to build the next big thing in cybersecurity engaging with leading brands. Benefits including medical, dental and vision benefits, PTO and paid holidays. Relaxed, casual dress code. And most importantly, we live our values of being customer obsessed, constantly improving ourselves and our business, being the first, and never negotiating on ethics.


What’s Hush?


Combining AI-led detection and removal, Hush is the most comprehensive privacy defense against cyber, financial, physical, impersonation, and reputational threats. Hush empowers today's knowledge workers by finding everything the internet knows about them, educating them on their vulnerabilities, and making it one-click easy to reduce their targetable footprint. The platform is trusted by leading CISO’s and their teams to monitor and minimize their company's human attack surface, because it's always easier to hack a person than a computer. Hush has won several awards including from Google, WealthBriefing, is SOC2 certified, and is a 'top cybersecurity-company-to-watch". Learn more at gohush.com.

  • Customer Success Professional

    1 month ago

    Detroit, Michigan, United States Cargobase Full time

    Unlock Your Potential as a Customer Success ExecutiveCargobase is a leading provider of transportation management software, and we're seeking a talented Customer Success Executive to join our team. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences, driving business growth, and ensuring...

  • Customer Success Engineer

    1 month ago

    Detroit, Michigan, United States Dynatrace Full time

    Job Title: Sr. Customer Success EngineerAt Dynatrace, we're on a mission to make software work perfectly. As a Sr. Customer Success Engineer, you'll play a critical role in ensuring our customers achieve their desired business outcomes by deploying and adopting our products successfully.Key Responsibilities:Build and maintain post-sales relationships with...

  • Customer Success Agent

    4 weeks ago

    Detroit, Michigan, United States Angela Hughes - State Farm Agent Full time

    Role OverviewAs a vital member of our team, you will play a crucial role in helping our customers achieve their goals. Your primary responsibility will be to proactively market relevant products and services to our customers, improving their lives and contributing to their success.Key ResponsibilitiesRespond to customer inquiries regarding insurance...

  • Customer Success Manager

    2 months ago

    Detroit, United States Konica Minolta Business Solutions Ltd Full time

    Job Description OverviewReporting to the National Manager - Customer Success, the Customer Success Manager (CSM) is responsible for developing customer relationships that promote retention and loyalty. The CSM will spend an equal amount of their time ensuring customer satisfaction, developing opportunities to expand services and customer administrative...

  • Sr. Customer Success Manager

    1 week ago

    Detroit, United States Konica Minolta Full time

    Overview Reporting to the National Manager - Customer Success, the Sr. Customer Success Manager (CSM) is responsible for developing customer relationships that promote retention and loyalty. The Sr. CSM works closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. This includes the...

  • Sr. Customer Success Manager

    2 weeks ago

    Detroit, United States Konica Minolta Business Solutions Ltd Full time

    OverviewReporting to the National Manager - Customer Success, the Sr. Customer Success Manager (CSM) is responsible for developing customer relationships that promote retention and loyalty. The Sr. CSM works closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. This includes the...

  • Sr. Customer Success Manager

    4 days ago

    Detroit, United States Konica Minolta Business Solutions Ltd Full time

    OverviewReporting to the National Manager - Customer Success, the Sr. Customer Success Manager (CSM) is responsible for developing customer relationships that promote retention and loyalty. The Sr. CSM works closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. This includes the...

  • Customer Success Engineer

    4 weeks ago

    Detroit, Michigan, United States Dynatrace Full time

    Job DescriptionAt Dynatrace, we're looking for a highly skilled Customer Success Engineer to join our team. As a key member of our account team, you will be responsible for building and maintaining post-sales relationships with our strategic customers. Your primary focus will be on ensuring the successful deployment and adoption of our products, providing...

  • Senior Business Analyst

    4 weeks ago

    Detroit, Michigan, United States J.D. Power Full time

    Job DescriptionRole OverviewWe are seeking a highly skilled Senior Business Analyst to join our Customer Success team at J.D. Power. As a key member of our team, you will be responsible for supporting data analytics advisory engagements with our automotive clients.Key ResponsibilitiesWork with Client Directors to maintain and grow customer relationships...

  • Support Specialist for Student Success

    4 weeks ago

    Detroit, Michigan, United States Wayne County Schools Employment Network Full time

    Job Summary: We are seeking a highly skilled Support Specialist to join our team at Wayne County Schools Employment Network. As an Independence Paraprofessional, you will play a vital role in supporting students in achieving their academic and personal goals. Key Responsibilities:Provide individualized support to students in need of assistance with daily...

  • Sterile Processing Customer Specialist

    4 weeks ago

    Detroit, Michigan, United States STERIS Full time

    About the RoleWe are seeking a highly skilled Sterile Processing Customer Specialist to join our team at STERIS. As a key member of our Instrument Management Services division, you will be responsible for providing training and support to customers in the proper care and handling of surgical instruments and devices.Key Responsibilities:Train customers in...

  • Technical Solutions Specialist

    4 weeks ago

    Detroit, Michigan, United States A2MAC1 Full time

    Job Title: Technical Solutions SpecialistJob Summary:A2mac1 is seeking a skilled Technical Solutions Specialist to join our team. As a Technical Solutions Specialist, you will be responsible for presenting product offerings and architecture to prospects and customers, inspiring confidence in our technology infrastructure, and removing technical hurdles in...

  • Customer Service Appeals Specialist

    1 month ago

    Detroit, United States Detroit Wayne Integrated Health Network Full time

    Under the general supervision of the Director of Customer Services, the Customer Service Appeals Specialist is responsible for assuring that the Detroit Wayne Integrated Health Network's (Network) appeals process is carried out in accordance with local, state and federal regulations, BBA, Mental Health Code mandates, the MDHHS contract and National Committee...

  • Senior Client Success Manager

    4 weeks ago

    Detroit, Michigan, United States Amy Cell Talent Full time

    Job DescriptionAt Amy Cell Talent, we're seeking a highly skilled Senior Client Success Manager to join our team. As a key member of our Client Success team, you will be responsible for developing and maintaining strong relationships with our institutional partners, ensuring they achieve their goals through our Faculty Success Program (FSP).About the RoleThe...

  • Senior Client Success Manager

    2 months ago

    Detroit, United States NCFDD Full time

    Are you passionate about building long-lasting customer relationships and optimizing processes that truly make a difference, and doing that while working with one of the fastest growing and coolest companies in Detroit? Please read on!About NCFDDNCFDD isn’t just a company; it’s a catalyst for change.We’ve empowered over 300,000 faculty members at 350+...

  • Intake and Customer Services Specialist

    6 months ago

    Detroit, United States Access Services Full time

    Job Title: Intake and Customer Service SpecialistJob Status: Full-timeJob Summary: Under general supervision, the Intake and Customer Service Specialist assures the accessibility of effective community services that empowers individuals and families to achieve an enhanced quality of life. They interact with customers by addressing inquiries and resolving...

  • WFE Success Coach

    3 weeks ago

    Detroit, United States Strategic Education Inc. Full time

    Workforce Edge Success Coaches serve as a one-stop shop to support students through the utilization of their employer's tuition assistance benefit. Success Coaches provide personalized end-to-end support (primarily outbound) to guide students toward success in line with their academic goals and interests.Essential Duties and Responsibilities:Partner with...

  • Math Education Specialist

    4 weeks ago

    Detroit, Michigan, United States Savvas Learning Full time

    Savvas Learning Company, a leading global education company, is seeking a highly skilled Math Education Specialist to join our team in Michigan.This part-time role is an ideal opportunity for an education specialist with a deep understanding of K-12 math education to leverage their expertise and sales skills to drive revenue growth and meet market targets....

  • Cheese Specialist

    4 weeks ago

    Detroit, Michigan, United States DB GOURMET MARKETS WAYNE Full time

    We are seeking a highly motivated and enthusiastic Cheese Specialist to join our team at DB Gourmet Markets Wayne. As a Cheese Specialist, you will be responsible for assisting customers with cheese selection and sharing product knowledge. You will also be responsible for weighing, labeling, and packaging product for customers in a timely manner, preparing,...

  • Insurance Account Specialist

    1 month ago

    Detroit, Michigan, United States Angela Hughes - State Farm Agent Full time

    Insurance Account SpecialistAs a vital member of our team, you will play a key role in our daily business operations and customers' success. Your primary responsibility will be to establish and maintain strong customer relationships, acting as a liaison between customer needs and agency departments. You will also be responsible for proactively marketing...