Cloud Enterprise Customer Success Lead

6 days ago


Detroit, Michigan, United States Siemens Digital Industries Software Full time
About the Role
Siemens Digital Industries Software seeks a seasoned professional to join our team as a CAD/PLM Customer Success Manager. This exciting opportunity will enable you to leverage your expertise in customer success management to drive business growth and deliver exceptional results for our Enterprise customers.

Key Responsibilities:
  • Develop and execute customized strategies to maximize customer adoption and satisfaction.
  • Collaborate with cross-functional teams to provide comprehensive support and ensure seamless customer experiences.
  • Conduct regular business reviews to analyze customer performance and identify opportunities for improvement.

Required Qualifications:
Must-Haves:
  • 1-3 years of experience in customer success management, account management, or sales roles.
  • Strong technical knowledge of CAD/CAE or PLM-related software and its applications in product development.
  • Excellent problem-solving, analytical, and communication skills.

Nice-to-Haves:
  • Experience working with SaaS business models.
  • Ability to travel up to 15% of the time.

Why Siemens?
We offer a dynamic work environment that fosters creativity, innovation, and collaboration. As a valued member of our team, you will have access to cutting-edge technology, extensive training opportunities, and a competitive compensation package, including a salary range of $106,100 - $212,200 per annum and 20% annual incentive target.

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