Customer Service Specialist

7 days ago


Detroit, Michigan, United States Total Quality Logistics Full time
About the Job

Total Quality Logistics is looking for a talented Customer Service Specialist to support our daily operations. This exciting opportunity allows you to utilize your logistical knowledge and problem-solving skills to drive success.

Your primary responsibilities will include becoming a subject matter expert in administrative tasks, managing documents, scheduling appointments, and resolving shipping issues. Additionally, you will provide exceptional customer service to internal and external clients.

We are offering a competitive salary of $60,000 annually, considering industry standards and the location in Troy, Michigan.

Job Description
  • Become a subject matter expert in administrative tasks related to your aligned account(s)
  • Document and manage all tasks in our internal systems
  • Schedule appointments and help coordinate shipments from pickup to delivery
  • Help resolve shipping issues with a high level of professionalism
Required Skills and Qualifications
  • 1+ year customer service experience
  • Fluent in English and Mandarin
  • Hall of fame work ethic with a history of excellent attendance
  • Strong verbal communication skills - face to face and over the phone


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