Customer Support Specialist
3 days ago
We are seeking a highly motivated Customer Support Specialist to join our team at Mark Rink. As a key member of our support team, you will provide timely and effective assistance to our customers.
Key Responsibilities
- Communication Expertise: Respond to customer inquiries via various channels in a professional and timely manner.
- Issue Resolution: Efficiently resolve customer issues while ensuring high levels of customer satisfaction.
- Product Knowledge: Provide product information and guidance to customers.
- Escalation: Identify and escalate complex issues to the appropriate department when necessary.
- Documentation: Document customer interactions and update records in the CRM system.
- Knowledge Maintenance: Maintain knowledge of company products, services, and promotions.
- Collaboration: Collaborate with the team to provide feedback and suggestions for process improvements.
Required Skills and Qualifications
- Education: High school diploma or equivalent; associate or bachelor's degree preferred.
- Communication Skills: Strong verbal and written communication skills.
- Problem-Solving Abilities: Excellent problem-solving abilities and attention to detail.
- Stress Management: Ability to handle high-stress situations and manage multiple tasks.
- Technology Familiarity: Familiarity with CRM software (e.g., Salesforce, Zendesk) and basic computer skills.
Benefits
- Competitive Salary: $50,000 - $65,000 per year, based on experience.
- Health Insurance: Health, dental, and vision insurance.
- Time Off: Paid time off and holidays.
- Professional Development: Opportunities for professional development and advancement.
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