Fine Jewelry Sales Specialist

3 weeks ago


Los Angeles, United States Frank Darling - We're Hiring! Full time

Frank Darling is an online female-founded fine jewelry brand making custom engagement rings more accessible than ever before. We’ve been featured in Vogue, WSJ, Bloomberg, Glossy, and a number of other publications for our design, sustainability, and modern take on the bridal category.


We have an immediate, on-site opening for a diamond jewelry sales specialist. The ideal candidate is a design-savvy, detail-oriented diamond jewelry professional that thrives in a fast-paced, hands-on environment with strong interpersonal skills.


Key Duties and Responsibilities:

  • Respond quickly to inbound phone calls, chats, and emails.
  • Guide clients through the process of choosing a stone and finalizing the ring purchase.
  • Confidently provide feedback on diamonds clients select from our website.
  • Confidently provide real-time diamond recommendations while chatting over the phone or on the website.
  • Advise clients on the four c's
  • Advise clients on the differences between lab-grown diamonds, natural diamonds, and Moissanite
  • Advise clients on all aspects of ring selection, from prong thickness to band thickness, setting style, and wedding band selection
  • Empower clients to feel confident in their once-in-a-lifetime purchase
  • Meet sales goals and close sales efficiently
  • Show diamonds over video chat and in person and articulate the differences between different options
  • Work with the house gemologist to source, select, and present diamonds
  • Maintain and nurture client relationships as the main point of contact for all sales


Requirements and Experience:

  • Strong knowledge of fine jewelry styles and trends
  • A keen eye for detail and a high level of empathy and professionalism
  • Ability to work proactively and think creatively to solve problems as they arise.
  • Organized and comfortable multitasking and juggling many client requests at once
  • 2+ years sales experience in jewelry or bridal
  • Extremely detail oriented
  • Excellent communication skills
  • GIA Degree a plus but not required


Job Details:

  • Full time on site role located in Los Angeles
  • Office hours are 10AM to 6PM
  • Available schedules: Thursday - Monday


Benefits:

  • Equity Compensation. Every Frank Darling team member receives a stock option package to share in the upside of the company's success.
  • Insurance. Medical and dental insurance kicks in on the first day of your 2nd month  
  • 401k. Optional 401k program.
  • Paid Time Off. A flexible, unlimited paid time off policy enables motivated goal-oriented team members to recharge.
  • Performance Based Bonuses. Quarterly and annual bonuses for achieving sales targets.
  • Disability and Life insurance. 100% employer-paid.  
  • Pre-Tax Commuter Benefits.   
  • Employee Discounts. A generous discount program for you, your friends, and your family to make it easy to wear and gift Frank Darling.

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