Salesforce Engagement Manager

1 month ago

North Chicago, United States Persistent Systems Full time

About Persistent

We are a trusted Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 14 of the 30 most innovative US companies, 80% of the largest banks in the US and India, and numerous innovators across the healthcare ecosystem.

Our disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum by reporting $1,186.0M revenue in FY24, delivering 14.5% Y-o-Y growth. Our 23, 800+ global team members, located in 21 countries, have been instrumental in helping the market leaders transform their industries. We’re also pleased to share that Persistent has been recognized as the “Most Promising Company” of the Year at the 2023 CNBC-TV18 India Business Leader Awards and named a Leader and Star Performer in Everest Group’s Software Product Engineering Services PEAK Matrix® 2024. We also won four 2023 ISG Star of Excellence™ Awards, reflecting the highest standard of customer service excellence. Throughout this market-leading growth, we’ve maintained strong employee satisfaction - over 94% of our employees approve of the CEO, and 89% would recommend working at Persistent to a friend.


About Position:

Role: Salesforce Program Manager

Location: North Chicago, IL

Experience: 15-20 Years

Job Type: Fulltime


Expertise You'll Bring:


  • 15-20 years of total IT work experience in working with US based customers with good understanding of Salesforce and Data related deliveries, HLS domain is good to have
  • Should be located in Chicago area and willing to work out of the customer office
  • Liaison with customer sponsor/ stakeholders for delivery, relations and customer expectation management with proven customer centricity
  • Managing the overall account governance including customer feedback, escalations, risks, issues, dependencies, etc.
  • Background in SF deliveries with good understanding of SF ecosystem thereby able to influence innovations
  • Adept at working with Sales and other stakeholders and supporting pre-sales as well as growth opportunities
  • Understand various account planning techniques such as V2MOM, SWOT, Account plans, etc.
  • Participating/ conducting the weekly/ monthly and quarterly governance meetings
  • Working closely with the onshore and offshore team to ensure delivery are completed on schedule and quality
  • Should have delivered transformation programs as well as Service programs, both in Fixed Price as well as TnM model
  • Understands the various commercial and service models of engagements
  • Ensuring the overall compliance in terms of SOW, Billing, Compliance etc.
  • Background in various types of delivery processes (Agile, Waterfall, Iterative) with proven track record of process improvements


The candidate will have deep insights into customer requirements, business needs and we have expectations of the candidate to:


  • Adhere to the coding and review practices laid down by the team.
  • Be equally responsible for the quality and timeliness of the modules you are working on
  • Display keen interest in the latest technologies and share that knowledge with peers
  • Great organization skills to prioritize, follow up, deliver, and communicate status of assigned actions.


Education (degree) and professional experience required: Bachelor’s degree in technology, Computer Science or relevant equivalent professional experience


Other requirements: Fluent in written and verbal English


Personal skills and qualities:

  • Team player
  • Quick learner


Benefits:

  • Competitive salary and benefits package
  • Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications
  • Opportunity to work with cutting-edge technologies
  • Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
  • Annual health check-ups
  • Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents


Our company fosters a values-driven and people-centric work environment that enables our employees to:

Accelerate growth, both professionally and personally

Impact the world in powerful, positive ways, using the latest technologies

Enjoy collaborative innovation, with diversity and work-life wellbeing at the core

Unlock global opportunities to work and learn with the industry’s best

Let’s unleash your full potential at Persistent - persistent.com/careers

“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”

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