Import Export Coordinator

2 months ago


Plano, United States Activ8 Recruitment & Solutions Full time

Key Responsibilities Import/Export Coordinator:

  • Compile master bills and break down consolidations into house air/ocean bills. Verify system-generated information against actual documents to ensure accuracy.
  • Maintain files by entering data, including opening, updating, billing, issuing applicable forms and documents, and closing files in the online system.
  • Communicate clearly, timely, and effectively with overseas offices, agents, customers, and domestic vendors. Notify about shipment arrivals, distribute documentation, track shipment movement from origin to destination, arrange release and delivery according to customer requirements, proactively communicate shipment status, and handle “exceptions” (e.g., delayed flights, split shipments).
  • Manage accounting processes in the break bulk department: print invoices for shipments, amend incorrect rates, transfer fees, revise prepaid/collect charges, and file claims for damaged goods.
  • Perform other duties and projects as assigned.


Qualifications of Import/Export Coordinator:

  • High School Diploma or GED.
  • Minimum of 3-5 years of experience in Import/Export Air/Ocean within a freight forwarder, NVOCC, or Customs Brokerage environment.
  • Excellent data entry and customer service skills, with the ability to handle extensive knowledge and interact with a diverse range of people.
  • Comprehensive understanding of international shipping processes and terminology, from purchase order placement to cargo delivery at the ultimate destination.
  • Strong organizational and time management skills, with the ability to manage multiple priorities under tight deadlines.
  • Ability to work independently in a professional manner to meet internal and external customer requests.
  • Professional verbal and written communication skills.
  • Proficiency in Microsoft Office and other programs to produce status reports and documents.
  • Commitment to meeting key performance indicators for operations.
  • Willingness to support additional duties and projects as needed.
  • High level of honesty and integrity.
  • Experience with CargoWise is required.



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