Desktop Support Specialist
4 days ago
Desktop Support Specialist
Onsite Role at Madison, Wisconsin
Job Description:
This Desktop Support position provides expert technical assistance in desktop application and hardware preparation.
Responsibilities:
- Troubleshooting Windows OS, desktop applications, and mobile devices (Android/iOS).
- Handling escalated support issues from the internal Service Desk.
- Tasks involving installation, maintenance, and application support.
- May lead/direct the work of others.
- Creativity, self-direction, and prioritization are critical.
Required Skills:
- Independently performing desktop support tasks.
- Advanced troubleshooting and analytical/problem-solving skills.
- Knowledge in Remote Desktop Management Tools.
- Knowledge in Microsoft MECM/SCCM.
- Knowledge in Active Directory.
- Knowledge in VMware and virtualization tools.
Nice To Have Skills:
- Technical writing and documentation.
- Familiarity with Mac OS X and MS Office products.
- Experience in Mobile device management (iPad/iPhone/Android).
- Experience in Networked multi-function devices (print/fax/copier/scanner).
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