Desktop Support Specialist

4 days ago


Madison, United States ATC Full time

Desktop Support Specialist

Onsite Role at Madison, Wisconsin


Job Description:

This Desktop Support position provides expert technical assistance in desktop application and hardware preparation.


Responsibilities:

  • Troubleshooting Windows OS, desktop applications, and mobile devices (Android/iOS).
  • Handling escalated support issues from the internal Service Desk.
  • Tasks involving installation, maintenance, and application support.
  • May lead/direct the work of others.
  • Creativity, self-direction, and prioritization are critical.


Required Skills:

  • Independently performing desktop support tasks.
  • Advanced troubleshooting and analytical/problem-solving skills.
  • Knowledge in Remote Desktop Management Tools.
  • Knowledge in Microsoft MECM/SCCM.
  • Knowledge in Active Directory.
  • Knowledge in VMware and virtualization tools.


Nice To Have Skills:

  • Technical writing and documentation.
  • Familiarity with Mac OS X and MS Office products.
  • Experience in Mobile device management (iPad/iPhone/Android).
  • Experience in Networked multi-function devices (print/fax/copier/scanner).


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