Desktop Support specialist

2 weeks ago

Madison, United States Novalink Solutions LLC Full time
Customer service focused technical support, problem diagnosis, troubleshooting, resolution,
security, in an enterprise networked environment.
1. Answer, evaluate, and prioritize incoming ticketing system, telephone, voice mail, e-mail, and
in-person requests for assistance from internal end-users experiencing problems with
hardware, software, networking, and other computer-related activities across the agency.
2. Provide advanced troubleshooting and diagnosis of complex systems to resolve problems
with desktop computers and determine when to escalate issues to System Engineers for
resolution.
3. Support Wi-Fi connections/issues on both Agency provided equipment and guest/extranet
Wi-Fi services.
4. Setup and support PC hardware, peripherals, software and related devices.
5. Diagnose, research, and identify solutions as required to resolve reported system issues,
escalating or teaming with System Engineers as necessary.
6. Install and support Microsoft client operating systems in an Enterprise environment.
7. Install and support office productivity software, client and cloud-based.
8. Support, install, administer, configure, and maintain commercial software applications as
needed via an automation platform, including self-service access for user software
installations.
9. Follow agency protocols regarding use of directory services for managing access and
deployment of device policy and account rights.
10. Diagnose and resolve potential end user security breaches such as malware infections or
escalate, as appropriate, to agency security leads.
11. Assist in monitoring systems that track security across hardware and software on end-user
devices.
Enterprise Device Configuration Management
1. Act as Technical Service team’s liaison to other teams when dealing with intake, transfer, and
routing of user-reported incidents.
2. Provide experience-based strategy and continuation planning for projects, including foresight
and pre-planning where necessary.
3. Administer the device operating system deployments and computer management automation
platform (currently System Center) for the agency.
4. Train new Help Desk employees as needed and provide documentation
5. Perform comprehensive configuration management of computer settings to ensure proper
security and feature availability.
6. Support the installation, configuration and maintenance of commercial software applications
as needed via automation platform, including self-service access for user software
installations.
7. Participate in ongoing improvements regarding use of directory services for managing access
and deployment of device policy and account rights.
8. Manage endpoint protection including automated remediation and updates.

Top Skills and Years Experience:
1 or more years of experience
Microsoft Office 365 & Windows 10 Support
Strong communication (written and verbal)
General software troubleshooting
Experience creating standard operating documentation for processes that have not already been documented.
Experience creating troubleshooting documentation for newly discovered software and hardware issues.
Experience evaluating new hardware and software proposed for agency standardization.

Nice to have Experience:
Remote support
Workstation imaging
Adaptable learner in IT
Experience using Intune for remote and mobile device management

This full-time position supports education in Wisconsin by serving on the internal technology support team for the Department of Public Instruction (DPI). 

This team is responsible for supporting DPI staff’s technical needs: providing troubleshooting for resolving computer support issues, escalating when needed, configuring, maintaining, and deploying desktop equipment and related group policies (GPOs), and following established technical and procedural processes.   

The position works to support desktop technologies, including extensive use of system management tools, as well as the use of numerous software services. 

Support delivered by this position takes place in a complex, professional technical environment. Customers include DPI leadership, IT managers, and staff throughout DPI. This work is multitasking in nature, self-initiated, and usually conducted independently.  However, the help desk team is also highly cooperative and collaborative.

Provide direction and guidance for the processing and resolution of help desk tickets.
2. Determine best mechanisms for assignment of help request tickets among team.
3. Determine points of escalation for technology help from System Engineers by reviewing
issues prior to escalation, whenever possible.
4. Document knowledge in the form of knowledge base tech notes and articles
5. Help create and modify technical help documents and FAQs for managed devices in
coordination with requirements per System Engineers.
6. Provide input on increasing and improving efficient end user support strategies.
Work within the team to establish and maintain documentation on all platforms, protocols, standards,
and system maintenance activities related to device management and troubleshooting
Required Experience:
Microsoft Office 365 & Windows 10 Support
Strong communication (written and verbal)
General software troubleshooting
Experience creating standard operating documentation for processes that have not already
been documented.
Experience creating troubleshooting documentation for newly discovered software and
hardware issues.
Experience evaluating new hardware and software proposed for agency standardization.
Nice to have Experience:
Remote support
Workstation imaging
Adaptable learner in IT
Experience using InTune for remote and mobile device management

  • Desktop Support Specialist

    2 weeks ago

    Madison, United States ATC Full time

    Desktop Support SpecialistOnsite Role at Madison, Wisconsin Job Description:This Desktop Support position provides expert technical assistance in desktop application and hardware preparation.Responsibilities:Troubleshooting Windows OS, desktop applications, and mobile devices (Android/iOS).Handling escalated support issues from the internal Service...

  • Desktop Support Specialist

    4 days ago

    Madison, Wisconsin, United States Focused HR Solutions Full time

    Company OverviewFocused HR Solutions is a leading provider of human resources solutions, dedicated to helping businesses succeed in their local markets.Job SummaryWe are seeking a highly skilled Desktop Support Specialist to join our team in Madison, WI. This is a full-time position that requires excellent technical skills and strong customer service...

  • Full-Time Desktop Support Specialist

    2 weeks ago

    Madison, Wisconsin, United States Focused HR Solutions Full time

    About the Position:Focused HR Solutions is seeking a skilled Full-Time Desktop Support Specialist to join our team in Madison, WI.As a key member of our support team, you will be responsible for providing technical assistance and user support to our clients, ensuring seamless desktop operations and troubleshooting any hardware or software issues that may...

  • L2 Desktop Support Specialist

    2 months ago

    Madison, United States Pan Asia Resources Full time

    Desktop Support Specialist Location: Madison, WI JOB DUTIES • Provides complex technical support, planning, and coordination for End User touch points of the distributed computer environment, including desktop, software, and hardware installation, support and distribution, and remote access technologies. • Performs analysis, diagnosis, installation, and...

  • Desktop Support Technician_Madison

    2 weeks ago

    Madison, United States Red Knight Solutions, LLC Full time

    Red Knight Solutions is currently seeking a Desktop Support Specialist in Madison, AL.  This is a full-time position with full benefit package - medical, vision, dental, and 401k. The pay will be $18.00(W2). Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to...

  • Desktop Support Specialist

    2 weeks ago

    Madison, United States V-Soft Consulting Group, Inc. Full time

    Title: Desktop Support IVLocation: Onsite - Madison Wisconsin 53703 Duration: 6-12 Months ContractW2 ContractQualifications:Advanced knowledge of desktop technology, including hardware, operating systems, and applications.Familiarity with Multi-Function Devices and wireless devices.Extensive background in desktop support, troubleshooting, and...

  • Desktop Support Specialist

    2 weeks ago

    Madison, United States V-Soft Consulting Group, Inc. Full time

    Title: Desktop Support IVLocation: Onsite - Madison Wisconsin 53703 Duration: 6-12 Months ContractW2 ContractQualifications:Advanced knowledge of desktop technology, including hardware, operating systems, and applications.Familiarity with Multi-Function Devices and wireless devices.Extensive background in desktop support, troubleshooting, and...

  • Desktop Support Specialist

    2 weeks ago

    Madison, United States REDLEO SOFTWARE INC. Full time

    Desktop Support / HelpDesk Support / Computer Admin.Title: IT Technician / Desktop SupportType: ContractLength: Long TermLocation: Madison, WIOnsite only- No remote6+ years in Desktop Support Roles1st/2nd Level hardware support1st/2nd Level software supportConfiguration/Administration of ITSM tool(s)Nice to Have:Certification in ITIL 4, CompTIA A+, or...

  • Desktop Support Specialist

    2 weeks ago

    madison, United States REDLEO SOFTWARE INC. Full time

    Desktop Support / HelpDesk Support / Computer Admin.Title: IT Technician / Desktop SupportType: ContractLength: Long TermLocation: Madison, WIOnsite only- No remote6+ years in Desktop Support Roles1st/2nd Level hardware support1st/2nd Level software supportConfiguration/Administration of ITSM tool(s)Nice to Have:Certification in ITIL 4, CompTIA A+, or...

  • Desktop Support

    2 weeks ago

    Madison, United States Performix Business Services LLC Full time

    Job Description • Under the general guidance of the IT Operations Manager, this position is responsible for growing and operating the Information Technology Service Management (ITSM) program at Client's department. This position serves as an expert resource and relies on extensive experience and judgment to plan and accomplish goals. • Essential duties...

  • Desktop Support

    2 weeks ago

    Madison, United States Experis Full time

    Our client in the IT industry is seeking a Desktop Support IV to join their team. As a Desktop Support IV, you will be part of the IT department supporting desktop systems and other IT hardware. The ideal candidate will have effective communication skills, self-motivation, and strong attention to detail which will align successfully in the organization. Job...

  • Expert Desktop Support Specialist

    7 days ago

    Madison, Wisconsin, United States Novalink Solutions LLC Full time

    Novalink Solutions LLC is seeking an expert desktop support specialist to join our team. As a key member of our IT department, you will provide top-notch technical assistance in support and preparation of desktop applications and hardware.Job DescriptionThis role requires extensive knowledge and experience with desktop technology, including but not limited...

  • Desktop Support

    3 weeks ago

    Madison, United States Manpower Group Inc. Full time

    Our client in the IT industry is seeking a Desktop Support IV to join their team. As a Desktop Support IV, you will be part of the IT department supporting desktop systems and other IT hardware. The ideal candidate will have effective communication skills, self-motivation, and strong attention to detail which will align successfully in the organization. Job...

  • Desktop Support

    3 weeks ago

    Madison, United States IO Datasphere Full time

    JOB REQUIREMENTS: Our client is seeking a Desktop Support professional. Under the general guidance of the IT Operations Manager, this position is responsible for growing and operating the Information Technology Service Management (ITSM) program. This position serves as an expert resource and relies on extensive experience and judgment to plan and accomplish...

  • Desktop Support IV

    2 weeks ago

    Madison, United States MARS Solutions Group Full time

    Role: Desktop Support IVLocation: Madison, WIDuration: 06+ Months Contract (with potential for at least 1-year extension)Top Required Skills & Years of Experience:10 or more years of experience in the following:Ability to diagnose, patch, and deploy desktop systems and other IT hardware such as mobile devices and printers.Effective and professional...

  • Desktop Support

    2 weeks ago

    Madison, United States V-Soft Consulting Group, Inc. Full time

    Desktop SupportMadison, Wisconsin.Top Required Skills & Years of Experience:10 or more years of experience in the following:• Ability to diagnose, patch, and deploy desktop systems and other IT hardware such as mobile devices and printers.• Effective and professional communication and interpersonal skills when dealing with a variety of customers...

  • Desktop Support

    2 weeks ago

    Madison, United States V-Soft Consulting Group, Inc. Full time

    Desktop SupportMadison, Wisconsin.Top Required Skills & Years of Experience:10 or more years of experience in the following:• Ability to diagnose, patch, and deploy desktop systems and other IT hardware such as mobile devices and printers.• Effective and professional communication and interpersonal skills when dealing with a variety of customers...

  • Desktop Support IV

    2 weeks ago

    Madison, United States TEKsystems Full time

    Essential duties include providing expert level technical assistance in support and preparation of desktop supported applications and hardware. Requires extensive knowledge of, and experience with, desktop technology including, but not limited to, desktop operating systems, desktop applications, desktop hardware, laptop systems, desktop printer support,...

  • Desktop Support IV

    2 weeks ago

    Madison, United States TEKsystems Full time

    Essential duties include providing expert level technical assistance in support and preparation of desktop supported applications and hardware. Requires extensive knowledge of, and experience with, desktop technology including, but not limited to, desktop operating systems, desktop applications, desktop hardware, laptop systems, desktop printer support,...

  • Desktop Support

    3 weeks ago

    Madison, United States Eliassen Group Full time

    Description: **Onsite | Madison, NJ** Our client has an amazing opportunity for a Desktop Support Technician This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision...