Desktop Support IV

1 week ago

Madison, United States TEKsystems Full time

Essential duties include providing expert level technical assistance in support and preparation of desktop supported applications and hardware. Requires extensive knowledge of, and experience with, desktop technology including, but not limited to, desktop operating systems, desktop applications, desktop hardware, laptop systems, desktop printer support, Android devices, iOS devices, other supported wireless devices and peripherals. This title receives escalated level support issues from help desk. This position will also be responsible for configuring and administering the ITSM tool, leading ITSM improvement initiatives, coaching and training junior technical support staff and IT personnel, maintaining a high degree of professionalism including during interactions with executive leadership, creating and implementing IT policies, procedures, standards and guidelines. The position is expected to be familiar with a wide variety of IT concepts, practices, and technologies. Top 3-4 Required skills (10 or more years of experience): • Ability to diagnose, patch, and deploy desktop systems and other IT hardware such as mobile devices and printers. • Effective and professional communication and interpersonal skills when dealing with a variety of customers including executives. • Ability to identify, lead, and implement ITSM improvement initiatives based on ITIL and industry best practices. • Highly self-motivated with the ability to effectively prioritize and execute tasks with strong attention to detail. Top 2-3 Nice to Have skills: • ITIL 4 Foundation certification or similar • CompTIA A+ certification of similar • PMP certification or similar Skills: help desk support, troubleshooting, service desk, windows 10, active directory, Scrum Top Skills Details: help desk support,troubleshooting,service desk,windows 10,active directory Additional Skills & Qualifications: Great communication skills Experience Level: Expert Level Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: § Medical, dental & vision § Critical Illness, Accident, and Hospital § 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available § Life Insurance (Voluntary Life & AD&D for the employee and dependents) § Short and long-term disability § Health Spending Account (HSA) § Transportation benefits § Employee Assistance Program § Time Off/Leave (PTO, Vacation or Sick Leave) About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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