Full-Time Desktop Support Specialist

1 month ago


Madison, Wisconsin, United States Focused HR Solutions Full time

About the Position:

Focused HR Solutions is seeking a skilled Full-Time Desktop Support Specialist to join our team in Madison, WI.

As a key member of our support team, you will be responsible for providing technical assistance and user support to our clients, ensuring seamless desktop operations and troubleshooting any hardware or software issues that may arise.

The ideal candidate will have extensive knowledge and experience with desktop technology, including Windows desktop operating systems, desktop applications, Apple iPads, and Apple iPhones. Additionally, they should possess excellent communication skills, both written and verbal, and be able to work independently with minimal supervision.

About the Job:

This is a full-time position, requiring 1960 hours annually, with some limited on-call hours. The selected candidate will be required to sign all onboarding documents as part of the onboarding process and complete any security training as directed by the division, department, or agency.

Requirements:

  • 3+ years of experience in a Desktop Support position
  • Extensive knowledge and experience with desktop technology, including Windows desktop operating systems, desktop applications, Apple iPads, and Apple iPhones
  • Excellent oral and written communication skills and advanced customer support skills
  • Ability to lift 50lbs. as needed
  • Valid WI Driver's License

Salary Range: $65,000 - $80,000 per year, depending on experience.



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